Ofertas de empleo en Santo Mauro, a Luxury Collection Hotel

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

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Main Scope And Purpose Of The Role

• Responsible for providing a warm welcome to all our guests and visitors in the area of Front of House whilst offering assistance throughout their stay / experience in our hotel, in order to both meet and exceed their expectations, whilst maximizing revenue and promotion of the hotels' outlets where applicable.
• Booking dinner reservations, transportation and generally making the impossible, possible are all part for the course.
• Have a general knowledge of the surrounding area and acceptable interpersonal and guest relations skills
• Building a nurturing relationship with our guests, partners, and colleagues to being able to create lasting memories for our guests.
• Intuitively creating complex itineraries to meet and exceed guest expectations.
• Supervising the team of Luggage Porters
• Be the face of our hotel and ensure a memorable reception experience for Guests.
• To be able to work to the standards of Luxury Collection Hotels.
  
  

• To carry out the Concierge Duties like booking a bus tours, Sights and making recommendations for places to eat and of interest in the Madrid Area
• Being the point of contact for the guests in terms of planning out their day
• Able to make the personalized experience and create moments to up sell the hotel facilities like the Restaurant and Bars.
• Respond to all guest enquires via email or telephone in a timely manner.
• Able to assist the Reception Team when required including checking in and checking out.
• Able to fully use Opera and the day-to-day Marriott Platforms.