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Rozas de Madrid, Las, ES
CLIENT ADVISOR - Las Rozas - Fixed Term (Arabic Speaker)
Valentino · Rozas de Madrid, Las, ES
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
Position: CLIENT ADVISOR Arabic Speaker - Las Rozas (Madrid)
For our boutique in Las Rozas (Madrid) we are currently looking for a highly motivated Client Advisor Arabic Speaker with a strong passion for creating an exclusive experience for our customers. We value results oriented individuals who have willingness to learn, always up-to-date on fashion trends and with a strong interest for our brand and our product.
Responsibilities will include:
Client
- Master the client journey;
- Create customer emotion and desire;
- Engage existing and prospect clients as per weekly plan defined by store management;
- Deliver the Valentino Couture service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell);
- Focus on development and retention of existing clients, recruitment of new and potential ones;
- Engage the client through every selling opportunity - walk in, private appointment, phone consignments;
- Actively participates to the sales in partnership and oto appointment routine.
- Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints;
- Ensure product good maintenance, replenishment on the floor;
- Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales;
- Respect administration and operations procedures;
- Liaise with the in-store visual to follow display guidelines; verifies and reports all relevant information to store management.
- Retail experience;
- Excellent interpersonal and effective communication skills;
- Fluency in English and Arabic languages;
- Be a team player with a pro-active attitude
- High fashion knowledge
- Ability to adapt to changing needs of the company as necessary
- Must have client network in luxury environment