Introducing Miiro…

Miiro Borneta is a 92-room boutique hotel located in the vibrant El Born district of Barcelona. The property features a signature restaurant with an open-plan kitchen, a cocktail bar, and a rooftop terrace offering panoramic views of the city.

Situated in the historic Ciutat Vella, the hotel provides guests with an immersive experience in one of Barcelona’s most dynamic and culturally rich neighborhoods, combining thoughtful design with personalized service.

Creating Brilliantly Considered Stays is the essence of our brand—bringing guests closer to local culture, stories, and meaningful experiences.

About The Role

As a Reservations Agent, you will play a key role in shaping the guest journey from the very first interaction. You will ensure that all reservations are handled efficiently, accurately, and with a strong focus on guest satisfaction.

Key Responsibilities

• Manage all guest reservations, ensuring a smooth and seamless booking experience
• Handle reservation requests, modifications, and cancellations with accuracy and attention to detail
• Maximise revenue through upselling and cross-selling of rooms, packages, and hotel services
• Maintain up-to-date knowledge of room types, rates, availability, and promotions
• Manage small group bookings and coordinate rooming lists and special requirements
• Monitor and manage hotel inventory in collaboration with Front Office and Revenue teams
• Process prepayments, deposits, and billing instructions in line with company procedures
• Ensure all reservations are correctly entered and updated in the PMS and internal systems
• Handle guest inquiries via phone, email, and online channels in a professional and timely manner
• Support OTA and channel management processes (availability, restrictions, rate parity)
• Assist in forecasting and reporting when required
• Prepare and maintain regular reports related to reservations performance, pick-up, and revenue
• Maintain a strong cross-departmental overview and coordinate closely with Front Office, Housekeeping, and Sales
• Handle guest complaints or special requests efficiently, ensuring a positive outcome
• Create, update, and maintain SOPs and departmental manuals to ensure consistency and continuous improvement
• Ensure compliance with company standards, SOPs, and data protection policies
  
  

What We Are Looking For

• Excellent command of Spanish and English (written and spoken)
• Proven experience in Reservations or Front Office is essential
• Experience in a 4 or 5 hotel environment is required
• Strong communication and interpersonal skills
• Excellent organisational skills with high attention to detail
• Ability to multitask and work independently in a fast-paced environment
• Commercial mindset with a focus on revenue opportunities
• Problem-solving attitude and proactive approach
• Flexibility to work varied shifts, including weekends
• Availability to work on a schedule from Monday to Sunday according to the operational needs of the hotel
• A positive attitude and strong alignment with company values
  
  

What We Offer

• Competitive salary
• Private health insurance (Sanitas)
• Training and development opportunities
• Employee discounts in Miiro Hotels for you, your family and friends
• Excellent career progression opportunities within a growing company
• A dynamic and supportive work environment