Company Description

SGS Brightsight is the world’s largest independent security evaluation lab, with accredited facilities across the globe. Our teams in Delft (The Netherlands), Barcelona and Madrid (Spain), Graz (Austria), Meyreuil (France), Beijing, Shanghai and Guangzhou (China), Singapore, and the USA are dedicated to helping companies ensure their products comply with the latest security regulations and requirements. With over 35 years of experience in evaluating IT products across various industries, we work at the forefront of security, evaluating products against stringent governmental and private standards.

At SGS Brightsight, our knowledge-driven environment is powered by professionals from diverse technical backgrounds. We pride ourselves on fostering an open, ambitious, and international atmosphere that values continuous growth. More information about our work can be found at SGS Brightsight: Security Evaluation Lab.

Job Description

We are seeking an organized and detail-oriented Sales Operations & Account Management Support professional to enable efficient execution of the end-to-end sales process and support ongoing customer account operations.

This person in this role acts as a central operational partner to Sales and Business development, ensuring accurate documentation, smooth coordination across teams, system integrity, and seamless customer experience from onboarding through renewals. The ideal candidate is proactive, process-driven, and comfortable managing multiple stakeholders in a fast-paced technical (IT Security) environment.

Key Responsibilities

• Provide day-to-day operational support to Sales and Business Development Managers.
• Prepare and manage sales documents (proposals, quotations, contracts, approvals).
• Maintain up-to-date records in CRM systems
• Support customer onboarding, renewals, and post-sales account support.
• Act as the central coordination point between Sales, Finance, Legal, Marketing, and technical teams.
• Coordinate preparation, tracking, of legal and contractual documentation with legal desk.
• Independent communication directly with customers on day-to-day operational matters, under Account Manager guidance.
• Assist with pipeline tracking, sales reporting, and business development database updates.
• Support marketing initiatives and event participation in collaboration with Marketing and Sales teams.
• Ensure documentation accuracy, compliance, and proper version control.
• Identify process gaps and support continuous improvement initiatives.
• Assist with implementation of new tools, systems, and team onboarding support.
  
  

Qualifications

• Experience in Sales Operations, Sales Support, Account Support, Sales Back-office support or similar role.
• Clear written and verbal communication skills in English.
• Strong attention to detail, analytical and reporting capability.
• Good planning & organizational skills -Ability to manage multiple tasks and meet deadlines.
• Structured, process-driven and solution-focused’ can-do’ mindset.
• Proactive with willingness to learn in a technical environment
• Collaborative and comfortable working cross-functional
• Comfortable handling direct customer interactions within defined scope
• Exposure to proposal preparation and contract coordination (technical/IT domain is a plus)
• Experience in B2B sales/commercial environments ideally in a technical domain (IT) would be a big plus