Ofertas de empleo para Servicio de atención al cliente

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

Ventas Inglés Gestión de ventas Empresas Servicio de atención al cliente Proceso de ventas Presentaciones Eventos Gestión de reservas Ventas externas Cloud Coumputing

About the Role

Nobu Hotel Madrid is preparing to open its doors, and we are seeking an exceptional Sales Manager to for this flagship luxury lifestyle property.

The Corporate & Events Sales Manager will be responsible for driving the hotel’s business growth through the acquisition, development, and management of key accounts. The role will focus on identifying new commercial opportunities, managing the full sales cycle, and ensuring close coordination with internal departments to deliver the successful execution of group stays and events.

Key Responsibilities

• Identify, qualify, and convert corporate, group and event opportunities in line with Nobu Hotel Madrid’s commercial strategy, brand standards, and revenue objectives.
• Build and maintain strong relationships with corporate clients, agencies, event planners and key stakeholders to generate repeat and new business opportunities.
• Negotiate rates, contracts, terms and conditions in accordance with hotel policies and commercial guidelines, ensuring profitability and business suitability.
• Maximise conversion opportunities through effective qualification of client needs, budget, dates, and business potential.
• Effectively manage and respond to all incoming corporate and group enquiries, RFPs and leads in a timely and professional manner, ensuring a seamless customer experience throughout the sales cycle.
• Review group business regularly to ensure all tentative bookings are actively managed, followed up, confirmed or released within agreed deadlines.
• Conduct client meetings, hotel presentations, networking events and site inspections, showcasing guest accommodation and Food & Beverage offerings to the highest standard.
• Collaborate closely with operational departments to coordinate and communicate all group and event details effectively, ensuring smooth execution, fully briefed teams, and client expectations consistently exceeded.
• Upsell hotel services, upgraded accommodation categories, meeting packages and F&B offerings throughout the customer journey to maximise total revenue.
• Deliver exceptional customer service standards in line with the expectations of a luxury 5-star hotel environment.
• Work closely with Director of Revenue Management & Reservations to optimise group pricing strategies, occupancy levels, shoulder dates and low-demand periods.
• Work collaboratively with the Commercial Director to monitor competitor activity and market trends, identify innovative revenue opportunities, and implement proactive sales initiatives to achieve departmental objectives.
• Maintain accurate records of all sales activities, account management actions, pipelines, and booking status within Delphi.
• Prepare and analyse sales reports, forecasts, budgets and performance data as required by the Commercial Director and senior leadership team.
• Represent the hotel at industry events, trade shows, networking functions and external sales appointments to promote the property and strengthen market presence.
• Undertake additional duties and responsibilities as assigned by management in line with the scope of the role.

Requirements

• Proven experience in Corporate and Group & Events Sales within a luxury hotel or hospitality environment.
• Knowledge of hotel sales processes, event coordination and contract negotiation.
• Excellent communication, presentation and relationship-building skills.
• Ability to work cross-functionally with operational and commercial teams to ensure successful execution of group and event business.
• Organized, proactive profile with ability to multitask in a fast-paced environment.
• Fluent in English and Spanish (additional languages are a plus).
• Knowledge of Opera Cloud and Delphi is valued.
• Authorized to work in Spain

About Nobu Hotels

Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before. Helming from world renowned Chef Nobu Matsuhisa, Robert De Niro and Meir Teper, the Nobu Hotels concept is a remarkable conjunction of exquisite cuisine, innovation and creativity.

We are looking for great people that embody our core values of Kokoro, Smile, Family & Crafted. You will share our passion, deliver quality results and have the courage to be different and creative within your specialism.

• Nivel de experiencia---
• Tipo de contratoTemporal
• Publicada11 may.

Ventas Inglés Marketing Marketing digital Resolución de problemas Marketing de redes sociales Redacción Servicio de atención al cliente Comunicación Publicidad Planificación de eventos Estrategia de marketing Investigación de mercado Medios de comunicación social

Buscamos becario/a de Marketing y Social Media en Luzio Energía ⚡

En Luzio Energía buscamos una persona en prácticas para incorporarse a nuestro equipo de marketing en Valencia.

No buscamos solo a alguien que “suba posts”. Buscamos a una persona con ganas, curiosidad, criterio y capacidad para crear contenido, que quiera aprender cómo se construye una estrategia de marketing digital desde dentro de una empresa en crecimiento.

Trabajará junto al equipo de marketing de Luzio en tareas como:

• Creación de contenido para redes sociales.
• Community management.
• Email marketing.
• Apoyo en campañas digitales.
• Redacción de copies y contenidos comerciales.
• Investigación de tendencias, ideas y formatos.
• Automatización de procesos de marketing.
• Apoyo en proyectos de desarrollo web, captación y analítica digital.

Nos interesa especialmente alguien con visión estratégica, que no se limite a ejecutar tareas, sino que quiera entender por qué se hacen, cómo se miden y cómo pueden mejorar.

Una persona que esté estudiando marketing, comunicación, publicidad, ADE, diseño, desarrollo web o similar, y que pueda realizar prácticas regladas mediante convenio con su centro de estudios.

Valoraremos especialmente:

• Buena redacción.
• Gusto por el contenido y las redes sociales.
• Iniciativa y ganas de aprender.
• Interés por el marketing digital, la IA, la automatización y el desarrollo web.
• Capacidad para proponer ideas.
• Actitud resolutiva y ganas de formar parte de un equipo pequeño, ágil y ambicioso.

En un entorno donde aprender de verdad: estrategia, contenido, campañas, herramientas digitales, automatización, email marketing, analítica y desarrollo de proyectos reales.

La persona seleccionada trabajará directamente con el equipo de marketing de Luzio Energía y participará en la construcción de una marca con mucho recorrido en el sector energético.

Si te interesa, envíanos tu CV, portfolio o una breve presentación a [email protected]

⚡️

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada11 may.

Teletrabajo Inglés Formación Español Resolución de problemas Servicio de atención al cliente Comunicación Comunicación escrita Eventos Planificación de viajes Atención al detalle Office

JOB DESCRIPTION

Itinerary Coordinator - UNBOX SPAIN & PORTUGAL

Unbox Spain & Portugal is a boutique luxury travel DMC that specializes in experiential and cultural trips throughout Spain and Portugal for the discerning high-end traveler. We cater almost exclusively to the US market.

We pride ourselves on offering access to some of the most interesting places and faces in the country, working with the very top hotels, the best guides and other unique expert collaborators.

Boasting a well-established reputation for excellence in the travel industry, as we grow our team we are looking for an experienced, talented, enthusiastic, and proactive Itinerary Coordinator to join our team in Madrid and assist with our Spain & Portugal operation. Candidates must be able to work legally in Spain and must be based in Madrid. We have a hybrid scheme where you will be working from an office and remotely from home.

As Itinerary Coordinator you will:

• Work hand in hand with a Travel Consultant in the team, by assisting with all operations and coordination of trips from quote to confirmation, customer service, on the ground support and follow up.
• Communicate with our suppliers all around Spain & Portugal to ensure we always provide services in line with our company guidelines.
• Take ownership of quotes, ensure that all data is correct and ensure we are always offering our clients quality and value.
• Confirm hotels, tours, activities, experiences, transportation and other travel and concierge services.
• Maintain accurate and up-to-date information on all confirmed services.
• Finalize detailed itineraries, ensuring all information and documentation is correct and presented in our voice.
• Assist in other back-up tasks as required.
• Possibly in the future, take charge of the company emergency phone number on a rotational basis.

What you need:

• A love of travel and cultural curiosity.
• Proven ability to show creativity, imagination, resourcefulness, and initiative in trip planning.
• An appreciation of the detail and minutiae involved with all trip planning.
• Show a real talent for understanding people, solving problems, finding new solutions if/when required, and making smart, quick, and improvised decisions.
• Show you can listen, communicate clearly, develop relationships, establishing credibility and trust.
• Show competence, composure and reliability when working on trip costs.
• A willingness to work hard, support the team and be an example to others around you.

You have:

• Excellent verbal and written communication skills in both English and Spanish, as you will liaise with partners and high-end clients alike.
• Good knowledge of Office package.
• A hawkish attention to detail.
• An energetic and proactive attitude – you love to find and present solutions.
• Strong team player that also thrives with autonomy.
• A professional track record in hospitality, events, travel or similar.
• A love for excellent service and exceeding expectations. Nothing gives you more satisfaction than to “wow” someone with the highest standards.
• A desire to build a career in travel – a career progression plan will be offered to the right candidates.