Hello! We are CAPGEMINI!

We are fortunate to work in a sector that leads the way toward a sustainable and inclusive future. TECHNOLOGY—the catalyst for so many solutions we need now more than ever.

We are 300,000 PEOPLE around the world united by a shared passion.

No matter where we are—at home, in the office, or a thousand kilometers away—OUR WORK MATTERS.

We are diverse, ethical, and aware that every stage of a professional journey counts. So, if you're in a moment of growth, learning, or value flexibility and work-life balance, here you can feel that you're RIGHT WHERE YOU BELONG.

Would you like to join CAPGEMINI?

We’re looking for an Operations & Monitoring Specialist with experience in supervising production environments, executing procedural tasks, and supporting incident and change management in critical systems.

This role will be essential in ensuring the health, stability, and performance of our clients’ platforms through proactive monitoring, technical support, and operational excellence.

Key Responsibilities

🔹 Monitoring & Supervision

• Continuous monitoring of operational consoles (including Omega) and production events
• Review of technology agent statuses (monitoring, backups, etc.)
• Execution of routine console checks
• Health report analysis and corrective actions
• Shift-based health checks, including firewall and load balancer optimization

🔹 Procedural Operations

• Execution of scheduled or on-demand tasks (post-incident, post-change checks)
• Daily, weekly, monthly, and periodic checks
• Operations based on check results and alarms
• Console-based connection verification to devices and load balancers

🔹 Testing & Verification

• Post-incident, change, or task verification (internal or third-party)
• Participation in work-related calls and basic equipment testing

🔹 Incident Management

• 24x7 monitoring of severity 3+ incidents
• Participation in severity-related calls
• Online communication of technical actions
• Reporting to designated Telefónica stakeholders
• Escalation of critical or potentially impactful events
• Diagnosis and resolution of identity management incidents
• Level 1 corrective support and incident call assistance

🔹 Change Management

• 24x7 tracking of promoted, relevant, and critical changes
• Monitoring from initiation to completion
• Continuous online communication
• Reporting to sub-block stakeholders
• Review and closure of BTPs, CRQs, and INCs

🔹 Technical & Operational Support

• Support activities for Operator Platform Plan Edge
• Review of backup execution failures and daily reports
• Management of generic mailboxes and task assignment

🔹 Processes & Compliance

• Participation in Change and Problem Management processes
• Registration, analysis, execution, closure, and audits
• Adaptation to continuous process improvements
• Compliance with KPIs and SLAs defined by Telefónica

🔹 Severity Management

• Active participation in severity handling
• Acting as escalation engineer or shift lead with technical expertise
• Coordination of technical teams
• Preparation of reports and action plans

What will you love about working here?

✨ Onboarding support through our Buddies program

✨ 24 vacation days + 2 personal days + December 24 & 31 off + option to buy up to 7 extra days

✨ Remote work from another country for up to 45 days/year (FlexAbroad)

✨ Continuous learning with access to platforms like Coursera, Udemy, Pluralsight, Harvard Manager Mentor, Education First, and more

✨ Certifications, career paths, and professional development programs

Why Capgemini?

Capgemini is a global leader in transforming and managing businesses by harnessing the power of technology.

We are driven by the purpose of creating an inclusive and sustainable future, powered by those who make it possible.

With over 360,000 professionals in 50 countries and 55 years of experience, we are a responsible, ethical, and diverse company that invests in talent and continuous development.

Rewrite your future.

Join the team!