A Chloe assistant store manager is an ambassador of the maison, in charge of welcoming every guests into the Chloe family. He/she supports the store manager in leading the team and supervising boutiques operations to ensure successful business; he/she...
A Chloe assistant store manager is an ambassador of the maison, in charge of welcoming every guests into the Chloe family.
He/she supports the store manager in leading the team and supervising boutiques operations to ensure successful business; he/she acts as the boutique leader in the absence of the store manager.
A Chloe Assistant Store Manager Is
He/she supports the store manager in leading the team and supervising boutiques operations to ensure successful business; he/she acts as the boutique leader in the absence of the store manager.
A Chloe Assistant Store Manager Is
- A client champion
- leads the team to initiate and develop long-term relationships with clients
- monitors CRM targets for boutique and per stylists and helps the team to reach them
- ensures proper use by all team members of available CRM tools and reports, and follows-up on individual CRM tasks completion
- supervises client database with consistent follow up of staff client books
- coordinates contact campaigns, gifting campaigns and other clients’ activations
- An omnichannel business promoter
- leads by example and supervises sales on the floor to improve business performance and customer service
- ensures full engagement of the team with omnichannel services and gives feedback to the store manager on individual performance o assists store manager in analysing sales figures and co-creates monthly/quarterly/yearly action plan to improve business in LINE with maison strategy
- motivates the team in reaching boutique and individual targets and systematically follows up with each team member o actively participates in commercial activities and proactively proposes new ideas to improve business
- is aware of local trading environment and competitors’ activities
- A team leader
- organizes energizing team briefings and ensures consistently high level of motivation
- maintains excellent level of product knowledge by all team members and follows up proper implementation of all needed product and commercial trainings
- shadows sales on the floor to coach the team and identify further individual training needs
- supports recruitment and induction of team
- leads by exemplarity, ensures good team spirit and translates Chloe attitude of entreneurship, togetherness, excellence, creativity and positive impact
- is an active member of assistant store managers community: shares best practices, asks, provides support
- An operations excellence supervisor
- supervises impeccable boutique environment and teams grooming at any time of the day
- proactively liaises with team and management to suggest improvements in operations, processes or more globally on boutique environment
- ensures implementation of all guidelines related to store and boh management and sustainability
- supervises all stock management related tasks
- oversees compliance of established Richemont policies and standards
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