#About Ironhack

Our mission is to be the world's most results-driven institution at scale! We are a global tech talent marketplace, where we offer tech bootcamps and collaborate with companies to significantly impact the lives of our students. We empower students to create a new career path in the tech sector, achieve that promotion they desire, or start their own company.

#Why Join Ironhack

Our culture is characterized by collaboration; this is how we do things. We like to face challenges with a smile! We work with horizontal hierarchies and open communication. Join Ironhack and we guarantee you a bootcamp-paced learning experience in a high-growth environment, where together we can change the future of education.

#About the Role

We are looking for a proactive, systems-minded Operations Manager to support the Enterprise team in scaling internal operations and ensuring seamless project execution. This role focuses on process optimization, automation, documentation, and data integrity. You’ll play a key role in supporting the delivery team, especially during the launch of new or custom initiatives.

#Main Responsibilities

• Process Design & Implementation
• Create, document, and optimize operational workflows for new and existing projects.
• Design scalable solutions that enable the delivery team to execute efficiently and consistently.
  
  

• Automation & Tooling
• Build and maintain internal automations using tools like Zapier, Google Workspace, and other no-code/low-code platforms.
• Identify and implement automation opportunities to reduce manual effort across repetitive tasks.
  
  

• Knowledge Management & Documentation
• Develop and maintain clear, up-to-date documentation for operational processes, tools, and workflows.
• Promote a culture of documentation within the team to ensure alignment, reduce silos, and support onboarding.
  
  

• Project Management
• Lead or support internal projects aligned with the B2B/B2G roadmap, such as pilots or new delivery models.
• Use lightweight project management practices to track milestones, dependencies, and blockers.
  
  

• Project & Delivery Team Support
• Act as the operational bridge for the delivery team, helping translate team needs into structured workflows.
• Support the execution of new project types by developing operational models and frameworks that can be scaled.
  
  

• Data Management & Reporting
• Maintain well-structured, accurate data sets in different tools available for the team.
• Support internal tracking and reporting of KPIs, metrics, and operational health.
• Ensure reliable, clean hand-offs between systems, people, and phases in the delivery lifecycle
  

#Profile Requirements

Experience & Skills

• Background in operations, project coordination, or process management, ideally in a B2B or B2G environment.
• Proficiency with the Google Suite (especially Google Sheets, Docs, Slides, and Drive).
• Experience using Zapier or similar automation platforms (e.g., Make, n8n).
• Familiarity with project management practices, even if applied informally or internally.
• Experience creating and maintaining clear documentation and contributing to knowledge management systems.
  
  

Tools & Tech Savvy

• Comfortable using platforms like Notion, ClickUp, Trello, or other operations or productivity tools.
• Bonus if you have experience connecting tools or managing integrations across systems.
  
  

Mindset & Ways of Working

• Organized and detail-oriented, with strong prioritization and multitasking skills.
• Self-starter who thrives in ambiguous situations and can build structure where there is none.
• Analytical problem-solver who enjoys identifying inefficiencies and creating smart, scalable solutions.
• Action-oriented with a strong sense of ownership — you don’t wait to be told what to do
  
  

Culture & Mission Fit

• Passion for education and technology — you’re energized by innovation and purpose-driven work.
• Thrive in a fast-moving, startup-like environment, where flexibility and initiative are key.
• Fluent in English and Spanish, allowing you to collaborate across diverse internal teams.
  
  

#What We Offer

The opportunity to make a difference in the lives of our students and be part of a team committed to educational excellence.

• Remote policy.
• 22 working days of vacation per year.
• Flexi Fridays: 6-hour workday on Fridays.
• Free enrollment in our part-time courses: learn to code, design, or analyze data.
• A mentor during the first three months of integration.