Ofertas de empleo en IE University

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

. Office

Are you interested in joining a dynamic and international team of professionals to transform education? IE University's Law School is looking for an Program Assistant, Undergraduate Programs to join its team!

We are seeking a dedicated, friendly and dynamic Program Assistant for our Undergraduate Programs at IE Law School. The Program Assistant is the cornerstone of daily operations, serving as the first point of contact for students and professors. This role is essential in ensuring the smooth running of our programs and contributing to an enriching academic environment.

Why IE University?

Every story begins with a purpose, and ours has always been about people. Founded in 1973, IE University has continuously raised the bar to drive positive change through education. We believe education is more than a path to professional success; it is a catalyst for personal transformation and meaningful impact.

At IE University, we place people and their potential at the center of everything we do, empowering individuals to become extraordinary. We encourage bold thinking and foster a culture where innovation, curiosity, and courage lead to real-world impact. Together, we create an environment where talent thrives, and ideas shape the future.

Our mission

We support students in developing impact skills to live and lead with positive impact. This ignites a ripple effect We transform people, who then transform others, systems, society, and, ultimately, our world.

Our Purpose

To foster positive change.

Values

• Cultivate the humanistic approach.
• Empower your entrepreneurial spirit
• Cherish the diversity of people, mind, and experience
• Drive innovation with a proactive mindset
  
  
  

• Support Students and Faculty Provide daily assistance to students and professors, addressing queries and offering guidance.
• Manage Communication Handle a high volume of emails, ensuring prompt and accurate responses to student inquiries.
• Coordinate Across Departments Liaise with various departments (Registrar, Planning, Careers) to streamline program operations.
• Maintain Databases Compile and update student information databases regularly.
• Prepare Reports Assist in the preparation and editing of internal reports.
• Process Expenses Handle expense reports efficiently.
• Assist in Event Planning Support the planning and execution of events and projects throughout the academic year.
  
  
  

• Customer Service Have a passion for providing outstanding customer service in a multicultural setting.
• Communication Skills Possess excellent verbal and written communication skills, and be fluent in English.
• Technical Proficiency Be skilled in Microsoft Office Suite.
• Organizational Skills Demonstrate strong organizational abilities, with a proven track record in managing customer interactions.
• Adaptability Thrive in a busy environment, capable of multi-tasking and handling a high volume of work.
• Team Player Work well within a team, collaborating effectively with colleagues.
• Attention to Detail Show commitment to their work with a positive attitude and meticulous attention to detail.
  
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada1 oct.

. Excel

Are you interested in joining a dynamic and international team of professionals to transform education? IE University's Financial Aid is looking for an Senior Advisor to join its team!

As global competition in higher education intensifies, Financial Aid has evolved into a strategic pillar of IE University’s mission — ensuring that exceptional talent from all backgrounds can access our programs. Beyond awarding scholarships and loans, our Financial Aid team drives recruitment, enhances the candidate journey, and strengthens IE’s global presence through strategic communication, data-driven insight, and meaningful outreach.

The Senior Advisor - Financial Aid combines direct candidate support with day-to-day operational coordination of the Advisor team. The role ensures consistent, high-quality service, coordinates workload and training, resolves complex cases, and drives continuous improvement across Financial Aid operations.

Why IE University?

Every story begins with a purpose, and ours has always been about people. Founded in 1973, IE University has continuously raised the bar to drive positive change through education. We believe education is more than a path to professional success; it is a catalyst for personal transformation and meaningful impact.

At IE University, we place people and their potential at the center of everything we do, empowering individuals to become extraordinary. We encourage bold thinking and foster a culture where innovation, curiosity, and courage lead to real-world impact. Together, we create an environment where talent thrives, and ideas shape the future.

Our mission

We support students in developing impact skills to live and lead with positive impact. This ignites a ripple effect We transform people, who then transform others, systems, society, and, ultimately, our world.

Our Purpose

To foster positive change.

Values

• Cultivate the humanistic approach.
• Empower your entrepreneurial spirit
• Cherish the diversity of people, mind, and experience
• Drive innovation with a proactive mindset
  
  
  

• Coordinate day-to-day workload distribution across the Advisor team, including coverage during absences and peak periods.
• Monitor core activities such as inbox management, calls, case preparation, application follow-up, and front-office support.
• Provide hands-on support with Advisor tasks when operationally necessary, while maintaining focus on senior-level coordination.
• Maintain regular communication with Advisors to identify operational needs, remove blockers, and implement practical solutions.
• Manage complex and sensitive cases, including escalations, complaints, and review requests, coordinating with key stakeholders and determining when issues should be escalated to management.
• Hiring, onboarding and training
• Participate in first-stage interviews for Advisor and related recruitment processes.
• Coordinate intern recruitment processes where applicable.
• Plan and coordinate onboarding, role training, refresher sessions, and ongoing knowledge development for Advisors.
  
  
  

• Identify and deliver continuous improvement opportunities across systems, internal workflows, training, and service delivery, including the adoption of AI and automation tools.
• Work proactively with Senior Advisors and relevant stakeholders in other key teams to resolve operational pain points.
• Coordinate training or information sessions for other teams when needed to strengthen shared understanding of Financial Aid processes.
• Contribute to process improvement initiatives that enhance efficiency, data quality, compliance, and the candidate experience
  
  
  

• Lead or support unit-specific projects and funding initiatives.
• Partner with management and key stakeholders to administer processes for IE Foundation Scholarships.
• Track and interpret award/scholarship activity, conversion, and operational data to support decision-making and service improvement.
• Represent Financial Aid in relevant events, information sessions, and cross-functional initiatives.
• Collaborate with Admissions, Recruitment, Marketing, and other institutional teams to connect Financial Aid activity with enrollment and inclusion objectives.
  
  
  

• Bachelor’s degree minimum.
• Advanced in English and Spanish (written and spoken).
• Excellent communication and presentation skills, comfortable speaking in public.
• Strong organizational skills, able to manage multiple priorities and deadlines in a fast-paced, international environment.
• Demonstrated ability to work collaboratively across departments and balance commercial objectives with student support.
• Proficiency with Excel, CRM and the Microsoft app ecosystem.
• Previous experience in student advising, financial services, or international education.