Company Description

Sphere Global Solutions simplifies the delivery, adoption, and change management of next-generation technology for enterprise customers. Our team focuses on streamlining technology implementation processes to ensure seamless experiences for our clients. With an emphasis on efficiency and innovation, Sphere Global Solutions is dedicated to driving success through cutting-edge technology solutions.

Role Description

This is a full-time on-site role for an Information Technology Service Delivery Manager, located in Madrid, Spain The IT Service Delivery Manager will be responsible for overseeing the delivery of IT services to enterprise clients. Day-to-day tasks include managing IT operations, ensuring adherence to IT service management practices, and collaborating with cross-functional teams to ensure optimal IT performance. The role also involves monitoring service levels, addressing client concerns, and continuously improving service delivery processes.

Qualifications

• Experience in IT Service Delivery and IT Service Management
• Strong background in Information Technology and IT Operations
• Proficiency in IT Management and related practices
• Excellent problem-solving and communication skills
• Ability to work independently and manage multiple client relationships
• Bachelor's degree in Information Technology, Computer Science, or a related field
• Experience in managing enterprise technology solutions is a plus.