We are looking for a proactive and visionary IT/IM professional who not only provides exceptional user support but also drives technological innovation. This role is key to our digital transformation mission, and will place you on the front lines of implementing next-generation technologies.
What will your responsibilities be?
- Lead the technological transformation: Participate in the implementation of new technologies such as container-based infrastructure, artificial intelligence, and technological enablement solutions to optimize efficiency and innovation across our systems.
- Strategic support management: While you will be the main point of support for the user community, your primary function will be to resolve and coordinate complex incidents, acting as a critical bridge between users and the systems team.
- Advanced system administration: Ensure the correct functioning and evolution of critical systems used by our development teams.
- Continuous improvement: Identify and propose improvements and process standardization to ensure a fluid and robust digital work environment.
- Agile collaboration: Be part of multidisciplinary teams, working with agile methodologies (SCRUM) to incubate and implement projects that have a direct impact on user experience and business efficiency
What experience and knowledge are we looking for?
- Advanced knowledge of Windows system administration ((Linux is a plus)
- Proficiency in Microsoft servers and Information server administration (IIS).
- Experience in SQL Server database administration.
- Knowledge of LAN network administration.
- Knowledge of CI/CD technologies.
- Skill in Active Directory management.
- Experience with Citrix, SCCM, and scripting (preferably with PowerShell).
- Proven experience in user support, with a mindset geared towards problem-solving (troubleshooting) and solution implementation.
Candidates must demonstrate 3 - 5 years of work experience in the above listed skills / knowledge areas
Key Skills
- Passion for technology, innovation, and continuous learning.
- Creativity to find solutions to complex challenges.
- Ability to work in a methodical and organized way.
- Excellent team spirit and a clear business-oriented approach.
- Ability for effective communication and coordination among different areas.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the company´s success, reputation, and sustainable growth.
Education requirement: Educated to CFGS in Computer Sciences, CFGS in Computer Systems Administration
Language skills requirement: Fluent both in English and Spanish
Do you identify with this vision of technological transformation? If you are ready to take on a role that goes beyond traditional support and allows you to lead change in a leading company in its sector, we would love to hear from you.
Feel like you can´t tick some boxes above? If you have most of the skills and experience that we´re looking for and are willing to use your talent to learn the rest, we encourage you to apply!
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company´s success, reputation and sustainable growth.
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