Job title: Technical Support Coordinator / Specialist
Job location: London, UK (5 Days Onsite)
Job type: Contract
Client: Wipro

Mandatory Skills: Technical Support
Experience: 5-8 Years

Key Qualifications
• Passionate about customer service and end-user experience.
• Ability to assess customer’s support needs and provide solutions or refer them to
other support options available.
• Experience in supporting the implementation of new software applications through
User Acceptance Testing.
• Have excellent time management skills and can make decisions quickly.
• Strong problem solving skills with the ability to ask helpful and effective questions
during triage phase of end users support.
• Effective communication skills that let you converse as freely and comfortably with
small groups as with individual users.

Job Description
Under the supervision of the Places Technology Product Support Manager, a Places
Technical Support Coordinator / specialist team member is responsible for the following:
• Provide end-user desktop support for internally developed software solutions,
ensuring a high level of customer service and technical expertise.
• Perform system administrate tasks including user access management, reseting
workflows, updating system configurations, and system maintenance.
• Conduct user acceptance testing (UAT) and production validation testing (PVT) to
ensure software quality and functionality prior to deployment and after release.
• Create, update, and maintain our internal knowledge base (kbase) documentation for
the systems we support including user guides, process documentation, and
troubleshooting materials.
• Work within ticketing systems to respond, triage, and escalate customer issues to our
Technology Project Managers or Engineering teams to resolve.
• Provide application training for new users as required to ensure a smooth onboarding
experience.
• Ability to thrive on change as products evolve.
Education/Experience
• Pervious help desk or customer technical support experience
• Troubleshooting skills
• Customer service skills
• Software Proficiency
• Ticketing systems and use of remote support tools