Role Overview We are seeking a passionate and client-focused Client Advisor to join our team in Madrid , representing our esteemed brand within the luxury retail sector. As a key point of contact for our clientele, you will deliver exceptional...
Role Overview
We are seeking a passionate and client-focused Client Advisor to join our team in Madrid, representing our esteemed brand within the luxury retail sector. As a key point of contact for our clientele, you will deliver exceptional service, build lasting relationships, and embody the brand’s values through every interaction.
Key Responsibilities
We are seeking a passionate and client-focused Client Advisor to join our team in Madrid, representing our esteemed brand within the luxury retail sector. As a key point of contact for our clientele, you will deliver exceptional service, build lasting relationships, and embody the brand’s values through every interaction.
Key Responsibilities
- Provide each client with a personalized and memorable shopping experience, reflecting the highest standards of luxury service.
- Engage with clients to understand their needs and offer tailored product recommendations to enhance satisfaction and loyalty.
- Contribute to a welcoming and elegant boutique environment by supporting daily operations and maintaining impeccable product presentation.
- Act as a brand ambassador by demonstrating in-depth product knowledge and delivering compelling storytelling to inspire clients.
- Leverage CRM tools to support clienteling efforts, including follow-ups, client outreach, and relationship building.
- Work collaboratively with the team to achieve individual and boutique sales goals.
- Uphold visual merchandising and stock management standards to ensure a premium in-store experience.
- Previous experience in a client-facing role, ideally within the luxury retail or fashion industry.
- Strong interpersonal and communication skills, with the ability to create genuine client connections.
- Detail-oriented, organized, and proactive in delivering outstanding service.
- Fluent in Spanish and English; additional languages are considered an asset.
- Passion for luxury, fashion, and delivering a best-in-class client experience.
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