Position: NOC to SOC Transition Manager

Location: Madrid, Spain (3 Days onsite a week).

Duration: Permanent/ Freelance.

Job Summary

Seeking an experienced Transition Manager to lead the migration of Network Operations & Maintenance services to a Global Delivery Model. The role involves managing service transitions, knowledge transfer, international teams, client engagement, and governance activities while ensuring service continuity.

Mandatory Skills

• Network Operations & Maintenance environments
• Leading Managed Service Transitions
• Experience managing global/multicultural teams
• Experience with Telecom clients
• Knowledge of Global Delivery & Offshore Operations
• KPI/SLA management and service governance
• Strong stakeholder, risk, and escalation management skills.

Nice to Have

• Experience with NOC L1/L2 operations
• Operational transformation or service centre consolidation projects
• Large outsourcing contracts (>250 FTE)
• NOC to SOC transformation experience.

Certifications

• ITIL Foundation / ITIL Managing Professional
• PMP or PRINCE2
• Agile / Scrum

Key Competencies

• Multicultural Leadership
• Executive Communication
• Client Negotiation
• Conflict & Escalation Management
• Analytical Thinking & Risk Management
• Results-Oriented Mindset