At ING we are looking for an IT Contract Management Expert

Your role and work environment:

We are looking for a talented and enthusiastic IT Contract Management Expert to join our IT Strategic Sourcing Team of Gvernance and Operational Excellence CoE.

The responsibility of this team is to ensure effective management of all the contractual lifecycle stages with suppliers, guaranteeing regulatory compliance, operational efficiency, and service quality, supporting the business experts and other support teams.

Your key responsibilities:

As an IT Contract Management Expert you will:

Positively contribute to the maintenance of an optimal and trusting environment with internal stakeholders and third parties

Ensure the continuity of IT outsourced processes in accordance with legal, business, financial and CX requirements.

Contract Lifecycle Management expertise: Assure registration, tracking, and updating of contracts in internal tools.

Execution of renewals, renegotiations, terminations, and exit plans.

Risk Assessment and Compliance activities: Support and guidance in the execution of risk profiling and assessments

Periodic regulatory controls and audit reviews.

Supplier Relationship Management skills: Direct communication for clause negotiation and amicable resolution of non-compliance.

Ensure strong and healthy relationships with suppliers.

End-to-end Business Support: Support and guidance through the whole provider's journey

Support and challenge in defining technical and operational specifications.

Support to business in the definition of SLAs and associated penalties.

Regulatory Documentation management: Provides support on preparation and archiving contractual documentation in line with policies and regulatory requirements.

Enabling Service Quality Monitoring self-monitoring: Enable tools and processes to monitor service quality KPIs (SLAs, KRIs, OCDs).

Identify inefficiencies and contract overlaps.

Allowing reporting activities: Periodic reporting on KPIs, KRIs, SLAs, and OCDs.

What are we looking for?

Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits… don’t hesitate to apply!

High motivation to quickly learn about services of different nature and to propose process improvements

Background related to operational and IT environmental

Focus on cost efficiency projects

Ease of integration in multidisciplinary teams.

Passion for negotiation, both on the financial side and in the day-to-day management of projects and activities.

Organization and planning. Strictness in the execution of tasks and perseverance in achieving objectives.

Ability to manage and creatively solve problems.

Collaborative and Social skills and ease in dealing with third parties.

Analytical and critical thinking to identify inefficiencies in services and operational processes.

Ability to prepare progress reports and deliverables.

Communication, graphic representation and presentation skills for advocacy and reporting.

Intermediate to high level Office package ("Excel" and "Power Point" skills)

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you!

Be flexible my friend.

Our model is all about flexibility and accountability. Keeping both our customers and our colleagues’ needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.

Restaurant card.

So that thinking about what to have for lunch doesn’t take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!

Health insurance.

For you and all your family (spouse/partner and children).

Life insurance.

We help you protect what matters most to you.

Flexible remuneration.

In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…

Free company shuttle.

It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.

Banking benefits.

Special loans with more beneficial conditions.

Special mortgage conditions after 6 months working at the bank.

And you can benefit from our pension plan after 1 month with us!

More vitality and more belonging

360º care of the employee (physical, mental, social connection & purpose).

Physiotherapy service on site.

Clinics with professional, world-class athletes.

Gympass service.

Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.

International Remote work program.

Get to know Us

We are a team of more than 1700 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.

A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.

And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.

We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.

And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.

Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!