Mercier Consultancy MD is thrilled to announce an exciting opportunity for Dutch Speaking Customer Service Representatives for a leading food delivery platform, based in beautiful Greece. This role is perfect for individuals who have a passion for...
Mercier Consultancy MD is thrilled to announce an exciting opportunity for Dutch Speaking Customer Service Representatives for a leading food delivery platform, based in beautiful Greece. This role is perfect for individuals who have a passion for food and customer service, and who are looking to work in a vibrant environment. As a representative, you will assist customers in Dutch, ensuring they have a seamless experience when ordering food and navigating the platform.
Key Responsibilities
Key Responsibilities
- Handle customer inquiries about food orders, delivery options, and platform features via phone, email, and chat in Dutch
- Provide accurate information on restaurant menus, pricing, and promotions
- Assist customers with order placement, modifications, and any delivery-related concerns
- Resolve issues and complaints promptly and efficiently, ensuring high customer satisfaction
- Document all interactions and maintain accurate records in the CRM system
- Collaborate with the logistics team to address order-related issues and improve service delivery
- Stay informed about promotions and new restaurant partnerships to enhance customer interactions
- Fluency in Dutch (both written and spoken) is essential; knowledge of English is a plus
- Prior experience in customer service, ideally within the food delivery or hospitality sector
- Strong communication skills and a friendly, customer-focused approach
- Ability to multitask and manage multiple inquiries in a fast-paced environment
- Excellent problem-solving skills and a proactive attitude to assist customers
- Familiarity with CRM systems and online customer service tools is desirable
- Willingness to work flexible hours, including evenings and weekends, as needed
- Competitive Monthly Salary
- 2 Extra Salaries Per Year
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- And Much More..
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