JOB PURPOSEReporting to company Chairman and the AEB (ATO Executive Board) the QUALITY FLY Managing Director will support and lead the Organisation at local level, promoting a high-performance culture with visible, proactive leadership and inclusive behaviours. Employee and customer engagement together with operational KPI's are the priority. The Managing Director is responsible for the oversight of all financial, commercial, and operational aspects of the Organisation. JOB ACCOUNTABILITIES>

Support the AEB with the business strategic plan to deliver the Organisation's goals and objectives.o

Oversight and management of the Organisation's budget, including forecasting and financial reporting.o

Support the operational effectiveness of the Organisation in addition to delivering projects and initiatives for continued improvement.>

Hiring, training, and supervising staff, including administrative personnel and support staff. o

Support the Head of Training with the recruitment of instructor personnel. o

Operational accountability for employee welfare and performance. o

Proactively manage employee performance, including conduct and absence.o

Fostering a highly engaged team, recognising employees that go the extra mile and promote recognition across all communities within the Organisation.>

Ensuring compliance with all relevant regulations and safety standards, including those set forth by the corresponding Aviation Authorityo

Oversight of the training programs offered by the Organisation, ensuring they meet industry standards.o

Support with the development of relationships with industry partners, including airlines and aircraft manufacturers, and other aviation organisations.>

Marketing and sales; promoting the Organisation to attract new students and customers.o

Monitoring and reporting on student progress, providing guidance and support as needed.o

Handling and deescalating customer complaints or issues that arise.>

Collaborating with other departments within the Organisation, such as Training, Flight Operations and Maintenance, ensuring smooth and efficient operations.COMPETENCIES>

Ownership and Delivery. Has a clear focus to deliver results, working to targets, reviewing progress and adapts the plan accordingly, motivating themself/the team to achieve. >

Customer Value. Understands who the customers are and seeks to exceed their needs, focussing on the importance of safety for both customers and employees. >

Business Performance. Understands business and external environment, is cost conscious and understands the longer-term perspective and implications of decisions. >

Developing talent. Looks at new challenges as an opportunity to learn, takes ownership for own development and is aware of their strengths and weaknesses, looks for feedback from others about own performance.>

Building Relationships. Expresses ideas confidently and clearly, builds positive and constructive relationships with others, gets to know colleagues within the team and supports them to ensure team goals are achieved. >

Inspirational leadership. Has the ability to influence, inspire, lead and direct others, can work autonomously as well as in a team.>

Innovation and Change. Is open to new ways of doing things and questions existing approaches, views change as an opportunity, comfortable working in a dynamic and ambiguous environment.KEY SKILLS REQUIRED>

Proven track record of leading and managing a sizable team in a regulated environment.>

Background in operational delivery aligned to strategic goals.>

Strong stakeholder engagement - able to communicate and influence at all levels, both internally and externally.>

Ability to prioritise in an ever changing and fast-paced environment.>

Resilient and able to work well under pressure. >

Demonstrates an "open" culture, driving out any division or silo mentality.>

Confident use of IT (Outlook, Excel, Communications tools etc).>

Demonstrable experience of driving performance through delivery of multiple KPIs including customer and employee engagement.>

Strong written and communication skills with the ability to work cross functionally.>

Confidence in front line, face to face management.>

Ability to manage HR processes.Desirable Skills>

Previous experience of working within a regulated training/flight operations or aviation environment>

Proven record of deescalating customer grievances and complaints>

Experience of managing HR processes>

Professional studies pertinent to that of the roleWHAT'S ON OFFER>

Full-time office role Monday – Friday, with occasional weekends.>

Based in Madrid.>

Flexibility to travel.>

Competitive base salary.>

Up to 25% annual bonus.>

25 days holiday per year.ABOUT QUALITY FLYAt QUALITY FLY we provide international professional flight training at the right price, with a friendly service. Our customers, and the airlines that receive our fully qualified pilots, are at the heart of what we deliver. We train over 70 Airline Transport Pilot Licence (ATPL) ab-initio students per year. Our goal is to deliver training standards beyond industry standard, enhancing our student employment opportunities, and reducing the on-boarding training footprint for receiving airlines. With data and technology at the forefront of our business strategy, QUALITY FLY delivers the pilot of the future.You should apply by sending us an email at ******.#J-18808-Ljbffr