Client Services Officer – English Speaker (C2) | Permanent Role – Madrid

We are currently recruiting a Client Services Officer to join our client's team in Madrid on a permanent contract. If you are fluent English (C2 level), and looking to develop your career in an international and dynamic environment, this opportunity is for you.

You will play a key role in supporting clients by providing high-quality assistance, ensuring satisfaction, and building long-term relationships.

Education

Profile Requirements:

• Minimum of Bac+2 or equivalent higher education qualification.
  
  

Languages

• Full professional proficiency in English (C2 level written and spoken is mandatory).
• Knowledge of an additional language is a plus, depending on project needs.
  
  

Key Skills

• Strong numerical and analytical skills.
• Excellent communication skills, both verbal and written.
• Proficient in Microsoft Excel and standard office tools.
• Ability to manage and nurture client relationships.
• Previous experience in customer service or a similar role is highly valued.
  
  

Working Conditions

• Full-time (40 hours/week)
• Rotational shifts, 5 working days per week (Monday to Sunday), with flexibility:
• Day Shift: Between 07:30 and 19:00
• Afternoon Shift: Between 17:00 and 04:00
• Night Shift: Between 22:00 and 10:00
  
  

What We Offer

• Permanent employment contract with job stability and growth opportunities.
• Comprehensive private health insurance from day one.
• Attractive bonus structure based on performance and company results.
• Daily meal allowance and monthly transport support.
• Access to hybrid work options (up to 2 days/week remote work) after 6 months of tenure.
• Ongoing training and professional development in a multicultural environment.
  
  

Note: When you apply for this vacancy, you are giving your GDPR consent to Recruityard. We might share your CV details directly with our client for the purpose of recruitment.

Skills: c2,analytical skills,client relationship management,english,client services,communication skills,numerical skills,customer service,microsoft excel