AgileEngine is a top-ranking provider of software solutions to Fortune 500, Global 500, and Future 50 companies. Listed on Inc. 5000 among the fastest-growing US companies, we are always open to talented software, UX, and data experts in the Americas, Europe, and Asia.

If you like a challenging environment where you’re working with the best and are encouraged to learn and experiment daily, there’s no better place — guaranteed! :)

What you will do

• Operations and Service Availability: Participate in a 24/7 operations team to guarantee service availability, managing day-to-day alerts, system checks, and issue escalations;
• Monitoring and Troubleshooting: Actively monitor and troubleshoot alerts and issues within SaaS environments.
• Utilize custom dashboards for effective troubleshooting as needed;
• Infrastructure Knowledge: Gain proficiency in our existing infrastructure, particularly Docker Swarm, to effectively manage and support the environment;
• Root Cause Analysis (RCA): Conduct thorough RCAs to identify the root causes of issues and implement corrective actions to prevent future occurrences;
• Alert Management: Investigate alerts, create action plans, and delegate tasks to the appropriate team members;
• Support and Communication: Handle support requests, engage in customer calls to explain RCAs, and communicate effectively with managers, teams, and customers about product monitoring risks, issues, and changes;
• Automation and Feedback: Identify automation opportunities to streamline RCAs and provide valuable feedback to the product and engineering teams to enhance product performance, logging, tracing, and monitoring;
• Documentation and Compliance: Maintain process and procedure documentation and conduct internal audits to ensure SaaS infrastructure security and compliance;
• Collaboration and Improvement: Work collaboratively with support teams and customers to identify and resolve SaaS environment issues. Contribute to the improvement of monitoring, alerting, and overall system health.
  
  

Must haves

• Ability to operate independently and collaboratively in a team environment;
• Proficient in EKS, Terraform, Helm, Docker, and Docker Swarm;
• Strong sense of responsibility and accountability for delivering high-quality work;
• Excellent communication skills, with the ability to effectively convey issues and RCAs to customers;
• Experience with AWS, cloud and network administration, and SaaS product/application support;
• Knowledgeable in infrastructure, security, compliance, Prometheus, Grafana, Linux, and shell scripting (Python, shell scripting);
• Understanding of APIs, databases, systems architecture, and design.
  
  

The benefits of joining us

• Professional growth
  
  

Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.

• Competitive compensation
  
  

We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.

• A selection of exciting projects
  
  

Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.

• Flextime
  
  

Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.