Institut Marquès is part of a leading European group in reproductive medicine.

Our goal is to provide each patient with personalized treatment based on scientific excellence, technological innovation, and a caring, human-centered approach.

To expand our team, we are looking for an Operations Director with solid experience in clinical leadership, management, and clinic operations for our Barcelona clinic.

Key Responsibilities:

1. Clinic Leadership & Management

· Lead all aspects of clinic operations, ensuring alignment with regional goals and standards.

· Foster a culture of excellence, empathy, and accountability across all departments.

· Serve as the primary point of contact for the clinic’s leadership team, including:

· Medical Director

· Laboratory Director

· Nurse Manager / Team Leader

· Patient Experience Manager / Team Leader

· Experienced in managing transitions (e.g., acquisitions, rebranding).

· Skilled in managing cross-functional teams and aligning diverse stakeholders (local teams, central functions).

· Drive a results-oriented culture, setting clear goals and holding teams accountable for achieving clinical, operational, and financial target.

2. Patient & Employee Experience

· Champion a patient-first culture, ensuring every patient receives compassionate, timely, and high-quality care.

· Promote a positive, inclusive, and high-performing work environment.

· Address and resolve patient or staff concerns promptly and effectively.

3. Operational Excellence

· Oversee daily clinic operations, including scheduling, resource planning, and service delivery.

· Ensure compliance with clinical, laboratory, and regulatory standards.

· Monitor and improve key performance indicators such as patient conversion, time to treatment, and satisfaction scores.

· Comfortable using dashboards and KPIs to inform decisions.

4. Growth & Performance

· Drive clinic growth through operational efficiency, local marketing support, and community engagement.

· Collaborate with the Regional General Manager and central teams to implement strategic initiatives.

· Support financial performance through effective cost management and revenue optimization.

· Ability to translate company strategy into clinic-level action plans.

· Understands key drivers of profitability and growth (e.g., margin management, treatment mix, etc.).

Key Performance Indicators (KPIs):

· Patient satisfaction and Net Promoter Score (NPS)

· Employee engagement and retention

· Clinical capacity and productivity

· IC conversion – right mix and volumes

· Conversion rates and time to treatment

· Clinic revenue and growth targets and EBITDA

· Operational efficiency and compliance metrics

Qualifications & Experience:

· Proven experience in healthcare operations or clinic management, ideally in fertility or specialty care.

· Strong leadership and team-building skills.

· Excellent communication and problem-solving abilities.

· Ability to manage multiple priorities in a fast-paced, patient-focused environment.

· Bachelor’s degree required; healthcare or business-related field preferred.

· Commercially savvy, with experience in revenue growth, business development, or managing P&L

Incentives:

· Performance-based incentives tied to patient experience, clinic outcomes, and growth.