Do you love customer service and enjoy being at the heart of a busy, people-focused environment? We are looking for an Assistant Manager to join our team and help us create an exceptional experience for our students, residents, and guests.

KEY TASKS

• Ensuring a warm, welcoming environment to students, parent and visitors to the sites
• General support to the Manager and job cover in his/her absence.
• Liaise with the General Manager in responding to tenant queries and maintenance issues throughout the academic year.
• Working with the General Manager to ensure the sites are safe environments in which to live and work.
• Working to a set budget.
• Assisting with the marketing, lettings and promotion of the accommodation
• Undertaking regular inspections of flats
• Undertaking routine daily/weekly safety inspections and updating the web based safety
• Management system
• Establishing and developing working relationships with suppliers and contractors
• Supporting the site team
• Being part of the out of hours rota for emergencies
• Supporting the management of the site in compliance with ANUK National Code of standards
• Working with University accommodation team delivering a quality service
• Supporting the Accommodation Manager in liaising with University staff including attending regular meetings with relevant bodies
• General support to the team in reception when required.
• You may be required to undertake other duties from time to time as the company may require

KNOWLEDGE AND SKILLS

• Experience with students or within the University Sector preferred but not essential
• Experience of working within the Hospitality sector preferred
• Experience of working to budgets and targets
• Experience in producing weekly and monthly KPI reports
• Excellent communication skills displaying sensitivities to and understanding residents needs
• Excellent leadership and management skills
• Self-motivated and results driven
• Strong Local knowledge
• Experience managing an Operational budget desirable
• Good level of computer literacy using Microsoft Word, Excel and Outlook
• Must be pro-active and able to use initiative in order to make the site the best available
• Multi Lingual essential – Spanish and English
• Knowledge of the local community and city wide knowledge

If you are interested, please send us your Cv.

Thanks!