Industry: Designer toys and collectible pieces

Location: Pop Mart Barcelona Store - El Triangle

Job type: Full time Permanent

Working Hours: 40 hours per week

About POP MART

Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters.

In the UK, POP MART operates seven stores in London and Midlands, and over six Robo Shops (vending machines for POP MART products). With our ambitious growth plan, we continue to expand our retail network by opening new stores in London and nationwide.

For more information, please visit www.popmart.com and our LinkedIn Career page.

What to Expect

• POP MART is a boutique-sized company with a young and multicultural team where you can expect to:
• Gain valuable professional experience covering the entire retail life cycle
• Have the opportunity to work with people from different countries and cultures in a collaborative environment
• Receive structured customer service, retail operations, and product training
• Be proactively involved in the company’s growth

Benefits

• POP MART offers our employees:
• Selected POP MART toys as appreciation gifts every month
• A structured bonus/commission scheme in line with the company’s and the individual’s performance
• Comprehensive training and development programs
• Regular team social events
• Paid rest breaks

The Role and Candidate

We are searching for a Supervisor to work alongside our Assistant Store Manager in El Triangle Barcelona. This is a key role in managing the store in all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART’s standards.

This leadership position requires strong organisational skills, excellent communication abilities, and a passion for retail management. Your enthusiasm for designer toys will make you a competitive candidate. The position reports to and receives functional guidance from the Assistant Store Manager.

Responsibilities

• Act as the store-in-charge, overseeing all aspects of store operations
• Provide exceptional customer service and resolve any customer issues or complaints
• Train and supervise the sales team, ensuring they adhere to company policies and procedures
• Collaborate with the Store Manager to develop strategies for achieving sales targets
• Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment
• Control stock discrepancy by monitoring inventory levels and preventing shoplifting
• Own visual merchandising. Ensure the store tidiness and cleanliness are maintained at the highest level
• Manage the cashier point’s daily opening and closing procedures
• Conduct regular staff meetings to communicate goals, expectations, and updates
• Assist in recruitment, evaluation of potential candidates’ performance, and training new team members
• Perform administrative tasks such as rota scheduling and sales reporting
• Be available to work flexible hours, including nights, weekends, and holidays

Required Qualifications

• Fluent in professional Spanish, with excellent verbal and written communication skills
• Proactive with strong customer service skills to provide a memorable shopping experience
• Proven ability to develop and implement strategies to achieve sales targets
• Demonstrated leadership skills with experience supervising a team
• Strong organizational skills with a keen attention to detail
• Proficient in administrative tasks such as rota scheduling and reporting
• Effective time management and task prioritization abilities
• Team-oriented with the ability to motivate and inspire others

Desirable but Not Essential

• Multi-lingual language ability
• Retail management experience from department stores or concession counters

Your Application

If the opportunity sounds interesting to you, please apply with your updated CV via “Apply Now”