Contracted hours:

• 20 hours per week until September
• 12 hours per week in October
• 8 hours per week in November and December
• For the remainder of the year, the schedule will be determined based on the airline's operational program.

Position: Air Transat Representative – Madrid

Salary: circa €22,000 per year (full-time equivalent)

About the Role

The Airline Representative is responsible for ensuring that every flight is operated in full compliance with airline quality standards, operational procedures, safety requirements and local regulatory obligations.

The role acts as the airline's operational representative at the airport, coordinating all aspects of flight operations, supervising ground handling activities and ensuring the safe, efficient and punctual turnaround of aircraft. The Airline Representative serves as the key liaison between the airline, airport authorities, flight crews and service providers, ensuring operational excellence and adherence to Service Level Agreements (SLAs).

What Success Looks Like

• Flights operate safely, efficiently and in compliance with airline and regulatory requirements.
• Aircraft turnarounds are completed within scheduled timescales.
• Passenger check-in, boarding and baggage processes are managed effectively.
• Ground handling providers consistently meet contractual and SLA obligations.
• Operational documentation is accurate, complete and compliant.
• Delays, cancellations and irregular operations are managed professionally and effectively.
• Flight crews receive the support required to maintain operational continuity.
• Strong working relationships are maintained with airline, airport and handling partners.
• Operational costs are controlled without compromising safety or service quality.

Core Responsibilities

Passenger Services & Check-in Supervision

• Oversee passenger check-in operations.
• Ensure correct seat allocation and boarding procedures.
• Verify passenger travel documentation and compliance requirements.
• Monitor excess baggage payments and ancillary service processing.
• Ensure compliance with airline baggage policies and service standards.

Aircraft Turnaround Management

• Coordinate and supervise all turnaround activities both landside and airside.
• Manage passenger disembarkation and boarding processes.
• Supervise aircraft refuelling, cleaning, catering and baggage loading activities.
• Monitor technical checks and ensure readiness for departure.
• Drive operational efficiency and optimise aircraft turnaround times.

Daily Operations Management

• Manage daily airline operations at the assigned airport.
• Oversee passenger services, baggage handling, cargo and mail activities.
• Support load control processes and operational coordination.
• Ensure compliance with operational procedures and airline standards.

Airport Slot & Flight Coordination

• Manage airport slots based on airline operational requirements.
• Coordinate with airport stakeholders to support operational efficiency.
• Monitor flight schedules and implement adjustments where required.

Operational Documentation & Compliance

• Control and monitor all operational and flight-related documentation.
• Ensure documentation accuracy and compliance with airline and regulatory requirements.
• Oversee the collection, distribution and retention of operational records.
• Ensure adherence to local, governmental and airline standards.

Operational Performance & Punctuality

• Monitor turnaround activities against performance targets.
• Coordinate corrective actions to minimise delays.
• Support on-time performance objectives.
• Ensure achievement of agreed service delivery standards.

Incident & Irregular Operations Management

• Manage operational disruptions including delays and cancellations.
• Coordinate passenger re-bookings and customer recovery activities.
• Escalate operational issues as required.
• Support business continuity during irregular operations.

Crew Support & Coordination

• Arrange crew accommodation and transportation when required.
• Manage documentation necessary for airport access.
• Ensure crew operational requirements are fulfilled before flight departure.
• Support compliance with airline and airport regulations.

Ground Handling Provider Management

• Monitor and evaluate ground handling performance.
• Compare service delivery against contractual obligations and operational requirements.
• Identify service failures and escalate issues for resolution.
• Ensure handling agents remain fully informed of airline procedures, passenger service expectations and ramp requirements.

Service Level Agreement (SLA) Management

• Monitor ground handler compliance with agreed SLAs.
• Review baggage delivery performance and irregular operation handling.
• Track and report service failures.
• Support corrective action plans and continuous improvement initiatives.
• Ensure compliance with all operational safety requirements.

About You

You are a highly organised aviation professional with strong operational knowledge and a passion for delivering safe, efficient and customer-focused airline operations.

You thrive in a fast-paced airport environment, remain calm under pressure and possess the ability to coordinate multiple stakeholders simultaneously. You are proactive, solutions-focused and committed to maintaining the highest levels of operational performance and regulatory compliance.

Your Expertise

Essential

• High level of English.
• Availability to work rotating shifts.
• Strong knowledge of airport operations and aircraft turnaround activities.
• Understanding of aviation regulations and operational documentation requirements.
• Experience coordinating multiple operational teams and stakeholders.
• Strong problem-solving and incident management capabilities.
• Excellent communication and interpersonal skills.
• Ability to work effectively under pressure.
• Strong organisational and time management skills.
• Focus on operational efficiency, punctuality and service delivery.

Desirable

• Previous airline, airport operations or ground handling experience.
• Knowledge of load control processes.
• Experience managing Service Level Agreements.
• Understanding of airport slot coordination.
• Experience working within an operational control or aviation environment.

About Us

CMAC Group is a fast‑growing leader in global passenger transport and accommodation solutions - trusted by airlines, rail operators, major corporations and emergency breakdown providers to keep people moving safely and seamlessly, 24/7/365.

Since 2007, we’ve built a powerful technology-led aggregation platform that connects clients to a vast, reliable global supply network, enabling us to move over 5 million passengers every year across the UK, Europe and beyond.

Our portfolio of specialist brands include Suntransfers.com, CoachHireComparison.co.uk, Minicabit.com and CheckedSafe, which gives us unmatched capability to coordinate transport and accommodation at scale, even in the most complex or time critical situations.

Backed by ComfortDelGro, one of the world’s leading mobility groups, CMAC continues to operate with the agility and innovation of an independent business whilst benefiting from the strength, stability and global reach of a major international parent company.

At CMAC, you’ll join a team that thrives on solving real world challenges, shaping the future of mobility and delivering exceptional service when it matters most. If you’re driven, curious and excited by meaningful impact, you’ll feel right at home here.

CMAC Group actively promotes equality, diversity and inclusion (EDI).

EDI is extremely important to us and we work hard to ensure that everyone connected with CMAC - whether employees, customers, Board Members, suppliers, or partners - has genuine and equal opportunities to participate in our organisation.

We welcome and support people of all backgrounds and identities, regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Our aim is to create an environment where everyone’s rights, dignity, and individuality are respected.

We value the unique contribution each person brings to our team and business, and we are committed to building an environment where everyone feels included and able to thrive.

CMAC Group is an equal opportunities employer. We welcome applications from all suitably qualified candidates and are committed to ensuring fair, accessible, and equitable treatment for all applicants and employees.