Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science -- bringing creative ideas, products and services to advance the health and well-being of people. We...
Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science -- bringing creative ideas, products and services to advance the health and well-being of people. We touch the lives of over a billion people every single day.

Johnson & Johnson Medical Companies produce a broad range of creative products and solutions used primarily by health care professionals in the fields of orthopedics, neurological disease, infection prevention, cardiovascular disease, and aesthetics. As the most comprehensive devices business in the world, J&J Medical Devices is the best suited to serve evolving customer needs, train more surgeons to improve standards of care, and treat more patients globally as access expands.

Are you ready to impact the world?

If you want to leave your personal mark and be valued for who you are, Johnson & Johnson offers an unusual experience to professionals looking for an opportunity to work with hardworking people who share your real passion for caring in an environment that empowers you to drive your own career.

Biosense Webster is the global leader in the science of diagnosing and treating heart rhythm disorders and one of the fastest-growing businesses within Johnson & Johnson.

Atrial fibrillation (AFIB) is a quivering or irregular heartbeat (arrhythmia) that can lead to blood clots, stroke, heart failure and other heart-related complications. 20 million people around the world suffer from AFIB each year. Biosense Webster, Inc. is the global leader in the science of diagnosing and treating heart rhythm disorders. The company established its leadership in electrophysiology with the development of the first real-time, 3D cardiac mapping and navigation technology, as well as the first electrophysiology catheter. The introduction of the company's CARTO® 3 System in 2009 revolutionized 3D mapping technology by increasing the accuracy, speed, and efficiency of the cardiac ablation procedure.

Main Goal

Provides technical support to MD&D product sales of new and established accounts. Cooperates with sales to accomplish sales objectives and greater market penetration. This job is eligible for sales incentives/sales commissions.

Duties & Responsibilities

  • Provides technical support to physicians, nurses and other medical professionals on company products and services.
  • Assists sales in making sales presentations to customers.
  • Demonstrates proper use of products to customers.
  • Makes regular visits to customer locations to gather company product information and market conditions.
  • Evaluates, diagnoses and repairs malfunctioning equipment in response to service calls.
  • Provides technical support for upgrades and other special service programs to support field service activities.
  • Develops customer and product focused technical packages.
  • Provides technical analysis and documents as required. Follows up with customers to resolve any issues of using products and ensure satisfaction.
  • Answers customer questions.
  • Facilitates understanding of clinical trial data.

Job Profile:

  • Engineer Degree (biomedical or electronic, preferably with major in physiology)
  • Fluent English
  • Excellent oral (including group presentations) and written communication skills, as well as solid organizational and time management abilities are required. The qualified candidate will have outstanding interpersonal and customer relationship-building skills.

Competencies

  • Analytical thinking
  • Results oriented
  • Communication and Presentation skills
  • Teamwork and collaboration
  • Integrity

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences

That is why we are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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