Mercier Consultancy MD is excited to offer a unique opportunity for Polish Speaking Customer Service Representatives for a leading Ride-Sharing Platform, with the possibility of working in Greece. This role is perfect for individuals who are...
Mercier Consultancy MD is excited to offer a unique opportunity for Polish Speaking Customer Service Representatives for a leading Ride-Sharing Platform, with the possibility of working in Greece. This role is perfect for individuals who are passionate about customer service and enjoy engaging with users in a dynamic industry. As a representative, you will assist customers in navigating the ride-sharing app, addressing their inquiries in Polish while providing exceptional support.
Key Responsibilities
Key Responsibilities
- Respond to customer inquiries regarding the ride-sharing platform, including account management, ride requests, and service features via phone, email, and chat in Polish
- Provide clear guidance on app functionality, payment methods, and promotions
- Assist users with troubleshooting issues they may encounter while using the platform
- Resolve complaints and ensure a positive experience for all users
- Accurately document customer interactions and feedback in the CRM system
- Collaborate with the technical support team to escalate and resolve technical issues as necessary
- Stay informed about company policies, industry trends, and customer service best practices to enhance service delivery
- Fluency in Polish (both written and spoken) is essential; knowledge of English is a plus
- Experience in customer service, preferably in a tech-driven environment or ride-sharing industry
- Strong communication skills and a customer-centric attitude
- Ability to handle multiple inquiries and work efficiently in a fast-paced environment
- Effective problem-solving skills, with a proactive approach to customer needs
- Familiarity with customer relationship management (CRM) systems is desirable
- Willingness to work flexible hours, including evenings and weekends, as required
- Availability to relocate or work in Greece as part of the role
- Competitive Monthly Salary
- 2 Extra Salaries Per Year
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- And Much More..
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