Customer Service Representative
Portwest · País Vasco / Euskadi
Job Summary
As Customer Service Representative, you will act as a point of contact for Portwest customers in a designated region. This role will provide timely customer support and query resolution services as well as escalating significant issues as appropriate.
Key Responsibilities
- Assist Portwest customers in a specific region with general queries
- Respond to all queries in a timely fashion in accordance with agreed KPIs
- Provide proactive updates to customers on their issues and use communication skills to minimise the occurrence of delays
- Utilise a range of communication mechanisms such as telephone, email and online systems to collaborate with internal and external stakeholders
- Update internal systems with record of customer interactions, communications and complaints
- Communicating and coordinating with colleagues as necessary
- Provide feedback on efficiency of customer service process
- Gather intel on common flaws or problems and co-ordinate feedback to relevant department to stop future issues from happening
- Previous customer service experience (e.g., retail, hospitality, call centers).
- Fluency in French is essential, both written and spoken.
- Good level of English is essential.
- Strong I.T. skills in Microsoft Word, Microsoft Excel, Email and experience using other internal systems
- Experience working with customers
- Positive and proactive attitude
- Great Place To Work 2024
- Private Irish Business of the year – Export Industry Awards 2024
- Silver Ecovadis Sustainability Rating 2025
Portwest is an equal opportunity employer. All applicants will be considered for employment without attention to age, gender, race, religion, sexual orientation, civil status, veteran status, family status, disability status or membership of a minority group.
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