Want to deliver tech with purpose, with people who care?

Join us in our mission to create solutions that help keep children safe online.

Who we are?

Headquartered in Perth, Australia, with offices globally, Qoria is an ASX listed global leader in child digital safety technology and services. We are a purpose-driven business, operating under the ‘Linewize’ brand in North America and Asia Pacific, the ‘Smoothwall’ brand in the UK, and the ‘Qustodio’ brand in EMEA and Sri Lanka. Our solutions are utilised by schools, school districts, and parental communities to protect children from seeing harmful content online, identify children at risk based on their digital behaviours and ensure teachers maintain focus and safe learning in the digital classroom. 30.000 schools and 7 million parents depend on our solutions to keep 25 million children safe in 180 countries around the world

We are looking for a Customer Support Agent. Your mission will be to provide an excellent customer service directly to our customers in order to ensure our quality standards are met.

Main Responsibilities

• Providing excellent and extensive user support directly to our users
• Using their own initiative to deal with user issues as appropriate
• Developing relationships with customers and brand advocates
• Use of a specification application to log, classify and track queries
• Updating customers and team of news related to their queries and fixes in the product
• General duties associated with the efficient running of the service
• Covering other members of the team in their absence
• Reporting and statistics
  
  

Requirements

• College degree
• Experience as CS Agent.
• Excellent attention to detail and fully computer literate and tech-savvy.
• Excellent written and verbal communication skills in English and/or Spanish. Other languages are valued.
• Excellent command of computers, Internet and technology
• Positive attitude and strong team player.
• Results and service oriented.
• Ability to remain calm in any given situation with a methodical and organized approach is essential.
• Flexibility and adaptability to change.
  
  

Why work with us?

• Make an impact: Qustodio helps families worldwide have a safe and balanced digital experience.
• Central Barcelona location, right by the Sagrada Familia.
• Great culture: friendly, international (15+ nationalities), collaborative, and fun.
• Flexible working hours and hybrid work options.
• Competitive salary range.
• In-house training and team building events.
• À la carte lunch in the office Mon–Fri.
• Fully equipped kitchen with free coffee and soft drinks.
• Open free bar on Fridays.
• 23 days of holiday per year.