Our client is an important multinational company in the chemical sector. We are looking for an IT Support for its headquarters in El Prat de Llobregat.

Purpose of the role:

To take responsibility for telephone, mail & onsite IT service delivery to end-users and the administrative and organizational follow-up of tickets (incidents, request & changes) & updating CMDB, in order to provide a tangible and fast end user IT service.

Second part of the role is to maintain the IT-infrastructure, resolve structural problems in order to ensure that the continuity and efficiency of the IT-infrastructure meets the needs of the organization and in order to guarantee its optimum availability and adherence to agreed service levels.

Requirements:

• Very good knowledge of Microsoft Platform Tools
• Knowledge of other systems/programs are a plus.
• Fluent English, preferred in the local language.
• You are well organized and able to analyse an IT problem in a short timeframe
• User/Client oriented
• You are motivated to help people with IT problems
• Good communicator
• Capable to understand and accept the impact on the business
• Love to work in a team
• Min. Bachelor ICT or similar by experience (>5 years)

Principal responsibilities/tasks:

• Offer first line support for incidents in order to restrict and prevent an interruption of the IT services.
• Using Topdesk as the ITSM tool.
• Update procedures and configurations in order to offer the necessary tools to the first line to ensure the stability of the environment within the agreed service levels.
• Help ensuring a continuous service order to guarantee the agreed service levels with focus on the end-users.
• Be responsible for technical realizations and take care of the necessary installations and configurations of the hard- and software in order to implement IT infrastructure in a successful way.
• Inform, train and guide end-users to ensure that systems are used in the best possible manner and as efficiently as possible.
• By creating and updating FAQ documentation
• Stay well informed about the evolutions within the specific field, keep his/her knowledge up-to-date within the context of new developments in order to strengthen his/her credibility by offering a service that is continuously based on updated knowledge.