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About The Role

Job Summary

The Order Officer is responsible for processing customer orders, resolving routine issues, and maintaining accurate order data. The role supports the order-to-delivery process and ensures customer satisfaction.

This job profile is intended for early-career professionals who apply broad theoretical knowledge and require the ability to investigate and analyse problems. Solutions are typically discussed/verified with a more senior member.

The Operations Backoffice is responsible for managing and controlling the administrative and documentation workflow associated with customer service orders and purchase orders issued to local suppliers. The primary mission of this role is to ensure complete traceability of every order—from initial request to administrative closure—maintaining accuracy, consistency, and timely information flow across operations, customers, suppliers, and technical teams.

This position is essential for securing operational coherence, minimizing execution errors, and enabling accurate and timely billing.

Key Responsibilities

• Management of Customer Service Orders
• Register, verify, and validate incoming service orders.
• Ensure all customer information is complete, accurate, and aligned with service requirements.
• Gather and prepare all machine‑related documentation needed for the intervention (manuals, technical specifications, service history, configurations, etc.) to enable a faster and more efficient repair process.
• Monitor each order throughout its lifecycle until administrative closure.
• Management of Purchase Orders to Local Suppliers
• Create and manage purchase orders for materials, subcontracted services, or field interventions.
• Coordinate with local suppliers to confirm availability, delivery dates, and conditions.
• Track the status of each purchase, ensuring alignment with operational deadlines.
• Manage deviations related to delivery issues, stock shortages, pricing discrepancies, or quantity differences.
• Documentation Control and Traceability
• Ensure all documentation associated with each order (delivery notes, reports, certificates, evidence) is properly recorded, complete, and accessible.
• Maintain full traceability of the entire order lifecycle, for both customer and supplier processes.
• Verify compliance with contractual, regulatory, and internal documentation requirements.
• Identify and correct missing information, inconsistencies, or duplicate records.
  
  

Key Competencies

• Strong organizational and multitasking skills.
• High attention to detail and accuracy.
• Process-oriented mindset and rigorous documentation habits.
• Effective communication with customers, suppliers, and internal teams.
• Ability to work under operational pressure and shifting priorities.
• Proactive attitude for issue resolution and follow‑up.
  
  

What we offer you

• A permanent contract.
• A competitive salary as well as participation in the variable remuneration system based on personal and financial objectives.
• Restaurant tickets
• Be part of an experienced, international team.
• A good vibe working environment.
• Other fringe benefits
  
  

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.