About Estée Lauder

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD BEAUTY, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD.

It's an exciting time in our industry. Every day we are helping individuals express their own individual beauty, and you can play a role in our global success! The Europe Middle-East Africa and India headquarter of the Estée Lauder Companies is looking for a new intern!

In collaboration with the E-Retention Specialist, the EMEA E-Retention trainee is in contact with the EMEA Brand Team, Online Teams, 21 European markets and the Global Team in New York.

About Your Responsibilities

• Campaign Creation: Assist in developing, implementing, and optimizing ad hoc CRM campaigns (E-mail/SMS/WA) to engage audience, drive customer retention, and grow revenues. Coordinate different campaigns, from NPLs, Promotions, Omnichannel projects (services etc.).
• Template Design: Create engaging E-mail templates with partly Global assets, and the rest created internally. This includes using your creativity on finding the best wording/visuals for a specific segment.
• Activity Monitoring Campaign Performance: Perform daily and weekly monitoring of online campaign performance across 18 affiliates, to identify improvement areas to support brand.com business.
• Reporting and Analysis: Assist in consolidate sales reports and analyse customer behaviour through weekly and monthly reports.
• Marketing Calendar: Support the team in developing and maintaining the CRM calendars.
• Market Research: Conduct competitive analysis and monitor e-commerce/CRM trends and online innovations. Support the team in AB Testing new features and strategies to optimize communication.
  
  

Qualifications

• Academic Background: Currently pursuing a degree in Business Administration, Marketing, E-commerce, or a related field.
• Technical Skills: Good in Excel, PowerPoint, and a basic understanding of Google Analytics or other analytical tools. A plus with existing experience in CRM and automation tools (Braze / Adobe Neolane / Klaviyo etc.)
• Communication: Strong verbal and written communication skills in English; additional languages are a plus. (Spanish not required)
• Attention to Detail and Proactively: Demonstrates organizational skills with the ability to manage multiple tasks and deadlines effectively.