Job Description

Imagine this.

You start your day in a sunny office in Valencia. You speak Italian. You’re the first point of contact for guests, handling reservations and inquiries with a smile and making every interaction personal and memorable. No scripts. No cold leads. Just genuine conversations that turn guests into raving fans. Welcome to weWow 👋

Your next chapter starts here

At weWow, you’ll work in an international scale-up environment with strong European brands. For this role, you’ll be the Community Advising Specialist for The Social Hub: providing exceptional guest support, handling individual reservations, and contributing to both guest satisfaction and commercial success across multiple locations.

What will you actually do?

• Deliver outstanding guest support via phone, email, chat, and social channels
• Handle individual reservations and related inquiries for all locations and product offerings
• Execute daily Service Hub tasks following SOPs and checklists to ensure accuracy and consistency
• Manage guest requests, reservations, and administrative processes while maintaining compliance with privacy standards
• Use key systems like Mews (PMS), Salesforce Service Cloud, and other platforms, integrating AI tools to enhance efficiency and personalization
• Provide clear, friendly, and informed advice to guests about services, products, and experiences
• Collaborate with team members to ensure a seamless, connected guest journey
• Contribute to both guest satisfaction and commercial performance
  
  

This role suits you if you…

• Are fluent in Italian
• Have 0–2 years of relevant experience
• Are service-oriented, friendly, and solution-focused
• Are tech-savvy and comfortable learning new tools to enhance efficiency and personalization
• Pay attention to detail while maintaining a personal, professional touch
• Thrive in a fast-paced, guest-first environment
  
  

Why this is more fun than other guest support roles

• You get to genuinely make guests feel valued and cared for
• Every interaction matters and contributes to a seamless guest journey
• You’re trusted with individual reservations and inquiries, making a real impact
• You work closely with dynamic, international teams
  
  

What We Offer 💛

• Competitive salary
• Breakfast & lunch at the office
• Spanish health insurance
• Free Spanish lessons
• Growth opportunities within weWow
• Monthly events, sports & socials
• Relocation support to settle in Valencia
• And most importantly: an international work environment where you’ll quickly feel at home
  
  

On-site

• Valencia, Comunidad Valenciana, Spain
  
  

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