Ofertas de empleo en Hyatt

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada25 jul.

Pioneering, authentic, groundbreaking, but above all, a cultural epicenter.

Join the Human Resources team at Thompson Madrid, the most cutting-edge brand in the capital, where culture lives.

Position Summary

The Human Resources Leader is primarily responsible for managing all aspects of Human Resources within the hotel. This strategic and operational role ensures compliance with Hyatt’s corporate policies and procedures, promotes a positive work culture, and supports the leadership team in attracting, retaining, and developing talent. Additionally, this role acts as a key liaison between the corporate HR leadership and the hotel team, ensuring alignment with the company’s global goals.

Key Responsibilities

• Strategic Human Resources Management:
• Implement Hyatt’s defined HR policies and strategies at the hotel.
• Provide strategic advice to the General Manager and leadership team to align HR practices with hotel objectives.
• Analyze key KPIs such as turnover, absenteeism, and employee satisfaction, and develop strategies to improve results.
• Recruitment and Selection:
• Manage the full recruitment, selection, and hiring process for hotel talent, with support from the corporate team, ensuring Hyatt standards are applied.
• Design and implement strategies to attract qualified candidates and ensure effective onboarding of new employees.
• Labor Relations and Organizational Culture:
• Promote and maintain a positive work environment that fosters teamwork and employee engagement.
• Manage labor relations, including conflict resolution and mediation between employees and supervisors.
• Implement recognition programs and activities that reinforce Hyatt’s values and culture.
• Training and Development:
• Coordinate and oversee training and development programs for teams, ensuring all employees receive appropriate training in technical, service, and leadership areas.
• Identify individual development needs and design career plans for key employees.
• Ensure implementation of Hyatt’s corporate development programs.
• Regulatory Compliance:
• Ensure compliance with all applicable local and international labor regulations, as well as Hyatt policies.
• Prepare for and oversee internal and external HR audits.
• Manage cases related to workplace safety, work accidents, and workers’ compensation claims.
• Compensation and Benefits Administration:
• Oversee the administration of salaries, benefits, and incentive plans at the hotel, ensuring competitiveness and fairness.
• Manage communication and enrollment processes for employee benefits plans.
• Administrative and Operational Management:
• Supervise and ensure maintenance of employee files and records in accordance with corporate standards.
• Support the HR administrator in the daily management of operational tasks.
• Ensure accurate and timely payroll processing in coordination with corporate HR.
  
  

• 100% compliance with labor regulations and corporate policies.
• Reduction in employee turnover.
• Successful implementation of training and development programs.
• Control of absenteeism and workplace accident rates.
• Improvement in workplace climate and team satisfaction metrics.
  
  

• Título universitario en Recursos Humanos, Administración de Empresas, Psicología Organizacional o campo relacionado.
• Mínimo 5 años de experiencia en Recursos Humanos, con al menos 2 años en un rol gerencial dentro de la industria hotelera.
• Valorable la formación complementaria en Recursos Humanos (certificaciones, Máster, etc.).
  
  

• Conocimiento práctico de normativas laborales locales e internacionales.
• Nivel avanzado de español e inglés (oral y escrito).
• Habilidades avanzadas en software de recursos humanos y herramientas de gestión.
  
  

• Excelentes habilidades de liderazgo, comunicación y resolución de conflictos.
• Capacidad para trabajar en un entorno dinámico y bajo presión.
• Pensamiento estratégico con habilidad para tomar decisiones basadas en datos.
• Orientación al servicio y enfoque en el bienestar de los empleados.
  
  

• Capacidad para trabajar de manera flexible fuera del horario de oficina o fines de semana cuando sea necesario.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada25 jul.

Office

The Spa Reception/Front Desk Associate is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered. The Spa Front Desk Receptionist is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Spa Front Desk Receptionist may need to process transactions, handle money, and contribute to facility cleanliness.

Responsibilities

• Ensures the Arch Amenities Group Experience for members and guests by maintaining the standards set in Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
• Adheres to policies of the facility and Arch Amenities Group.
• Reports any incident or accident to the Facility Manager.
• Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy.
• Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.
• Maintains a monthly inventory of supplies and or products, when applicable.
• Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
• Participates in the Manager on Duty (MOD) schedule, if applicable.
• Helps ensure facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
• Greets each and every guest with a smile and direct eye contact.
• Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
• Uses time efficiently throughout shift by checking equipment, locker rooms, gift shop stocks, inventory, etc. Ensures proper coverage when it is necessary to leave the area.
• Keeps area clear of clutter and personal effects.
• Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book.
• Informs facility manager of any member, guest, or facility issues.
• Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable
• Receives payments for goods and services and properly accounts for the money. Reconciles daily sales, deposits, and receipts, when applicable.
• Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
• Additional duties as assigned.
• High School diploma but college degree preferred.
• Customer service experience
• Previous experience handling money
• Excellent communication, customer service skills, and work ethic
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Professional manner, discretion, and appearance
• Excellent verbal and written skills
• Energetic, enthusiastic and motivational
• Strong team player
• Proficient in appropriate computer skills and office equipment
• Ability to lift 25 lbs.
• Availability to work nights, weekends and holidays
• Availability to stand for long periods of time
• This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
• The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada23 jul.

Office

Kickstart Your Career with a Full-Time Internship at Grand Hyatt Barcelona!

Are you a motivated and detail-oriented student eager to launch your career in Human Resources within a vibrant and supportive environment? Join us at Grand Hyatt Barcelona for an exciting full-time internship opportunity in the Human Resources Department.

Your adventure in hospitality HR starts here!

What You’ll Be Doing

As an HR Trainee, you will gain practical experience in various human resources functions, while developing essential skills in recruitment, employee relations, and HR administration. Your responsibilities will include:

• Supporting recruitment processes including job postings, screening candidates, and scheduling interviews.
• Assisting with onboarding and orientation programs for new hires to ensure a smooth integration into the company culture.
• Maintaining and updating employee records and HR databases with accuracy and confidentiality.
• Assisting in organizing training sessions and employee engagement activities.
• Supporting the HR team in daily administrative tasks and communication with employees.
• Helping monitor compliance with labor laws, company policies, and employee welfare initiatives.
• Contributing fresh ideas to improve HR processes and employee satisfaction.
  
  

• Current student specializing in Human Resources, Business Administration, Hotel Managment or a related field.
• Availability for 6 months from August on
• Strong interest in the hospitality industry and HR practices.
• Good organizational skills with attention to detail and confidentiality.
• Ability to work collaboratively in a fast-paced and dynamic environment.
• Familiarity with HR software and MS Office tools is a plus.
• Language Skills: Advanced English and Advanced Spanish are a must.
• Full-Time Commitment: This is a paid internship, Monday to Friday, 40 hours per week.
• Compensation: €500 net per month.
• Vacation: 6 vacation days total during the 6-month internship period.
• Housing is not included.
• Six-month availability required.
• Ability to sign a collaboration agreement with your school or study center.
• Legal authorization to work in Spain or your University must be approved for internships in the EU.
• Passion for learning and growth in HR.
  
  

• Career Development: A perfect starting point for your HR career.
• Vibrant Work Environment: Join a young, dynamic, and supportive team passionate about hospitality.
• Employee Perks: Enjoy complimentary meals in our Employee Cafeteria.
• Engaging Activities: Participate in festive, recreational, and training events.
• Mentorship: Receive guidance and support to help you thrive professionally.
• Our Values: We promote respect, integrity, empathy, experimentation, inclusion, and wellbeing.
• Exclusive Benefit: Receive 12 complimentary nights at Hyatt Hotels after 90 days of service.
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada23 jul.

Bienvenid@ a Hyatt Centric Gran Vía Madrid, donde cuidamos de las personas para que saquen su mejor versión. ¿Te unes al Equipo?

Buscamos un@ Guest Service Agent para nuestro Hotel Hyatt Centric Gran Vía Madrid. Si sientes pasión por la restauración, el servicio y el trabajo en Equipo, ¡éste es tu sitio!

Buscamos profesionales dinámicos con buenas habilidades comunicativas y organizativas, que quieran formar parte de un proyecto único, ofrecer al cliente una experiencia de calidad en el servicio y contribuir a los objetivos operativos de desarrollo del equipo y de calidad de la marca Centric.

¿ Cúales serán tus funciones?

• Brindar servicios de recepción a los clientes.
• Coordinación con servicio de botones y gestión del personal.
• Ser una fuente de información para los huéspedes sobre diversos temas como medios de transporte, asesoramiento de planes para hacer en la ciudad o recomendaciones de restaurantes.
• Satisfacer las peticiones del huésped, aportando soluciones anticipadas, únicas y personales.
• Resolución de cualquier tipo de incidencia y/o causa de insatisfacción del huésped, antes de la marcha en su estancia.
• Procesamiento de pagos respecto a solicitudes de los huéspedes.
• Esta posición tendrá un peso importante como concierge, aunque hará otrás tareas del área de Guest Experience.
• Brindar servicios de recepción a los clientes.
• Coordinación con servicio de botones y gestión del personal.
• Ser una fuente de información para los huéspedes sobre diversos temas como medios de transporte, asesoramiento de planes para hacer en la ciudad o recomendaciones de restaurantes.
• Satisfacer las peticiones del huésped, aportando soluciones anticipadas, únicas y personales.
• Resolución de cualquier tipo de incidencia y/o causa de insatisfacción del huésped, antes de la marcha en su estancia.
• Procesamiento de pagos respecto a solicitudes de los huéspedes.
• Esta posición tendrá un peso importante como concierge, aunque hará otrás tareas del área de Guest Experience.
  
  

• Estudios finalizados relacionados con Turismo.
• Excelentes dotes comunicativas con una gran pasión por la atención al cliente.
• Persona detallista que se anticipe a las necesidades del cliente.
• Nivel de resolución de incidencias rápida, capacidad de anticiparse a posibles problemas.
• Nivel de inglés avanzado.
• Experiencia previa trabajando como Guest Services Officer (preferentemente en hotel de 5*)
• Buscamos a una persona que conozca el Madrid más auténtico, que se haya perdido por sus rincones y que sepa ofrecer a los húespedes lo mejor de nuestra ciudad.
  
  

• Serás parte de Hyatt Hotels Corporation, un grupo hotelero con más de 1300 hoteles por todo el mundo en 76 paises.
• Podrás beneficiarte de noches gratis en nuestra red de hoteles por todo el mundo.
• Las oportunidades de crecer con nosotros son infinitas: apostamos por nuestros equipos y damos oportunidades de movilidad tanto interna, como al resto de nuestros hoteles por todo el mundo.
• Nos enorgullece ser un lugar de trabajo con igualdad de oportunidades. Celebramos la diversidad y nos comprometemos a crear un entorno inclusivo para todas las personas que trabajamos en nuestros hoteles, independientemente de género, orientación sexual, identidad y/o expresión de género, origen racial o étnico.
• Tenemos dos fiestas al año para celebrar con nuestros talentos que contamos con el mejor equipo.
• ¡Nos gusta reconocer el compromiso y esfuerzo! Con nuestro programa Hystar, son los propios compañeros/as los/as que valoran al talento estrella.