Job Summary

Are you passionate about delivering exceptional service and supporting commercial operations in a dynamic, multicultural environment?

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.

Our Fine Fragrances business unit partners with the world’s top brands to craft memorable sensory experiences through cutting-edge fragrance solutions.

The role is based in Barcelona, Spain (hybrid role). Be part of a costumer-oriented, fast-paced and agile team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You’ll Make a Difference

Sales & Administrative Support (70%)

• Manage sales orders and project briefs from clients, including fragrance type, concept, cost, and concentration, and input data into the system (PUMA and SAP).
• Coordinate sample requests, documentation, and communication with internal teams and external stakeholders and handle sample recycling processes with external partners.
• Support the Commercial Director with meeting preparation, materials, and administrative tasks and oversee office supplies and materials required by Account Managers.
• Maintain and update pricing lists, sample records, and project documentation with organization to be able to analyze commercial data to support decision-making.
• Manage toxicological analysis requests due to specification or regulatory changes.
• Organize and analyze commercial data to support decision-making.
  
  

Customer Service (30%)

• Manage order processing for a key client: order entry, factory follow-up, and on-time delivery assurance.
• Maintain regular contact with the client, providing updates and support.
• Monitor and update monthly forecasts and demand planning.
  
  

What Makes You The Right Fit

• Proven experience in sales support or customer service, ideally within a multinational or fragrance industry environment.
• Strong administrative background with excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word).
• Solid experience using SAP systems (mandatory).
• Ability to manage multiple tasks and priorities in a high-pressure environment.
• Strong interpersonal and communication skills in Spanish, English, and French.
• Customer-focused mindset with a proactive approach to problem-solving.
• Team player with a willingness to learn and adapt.
  
  

How Would You Stand Out?

• Background in the fragrance or cosmetics industry
• Experience supporting commercial teams or account managers
• Experience in project coordination, including documentation and regulatory follow-up
• Comfortable working with internal and external stakeholders, maintaining clear and professional communication.
• Skilled in preparing reports, tracking KPIs, and ensuring timely and accurate information flow.
  
  

Why Choose Us?

• Be part of a diverse and dynamic team in the world of fine fragrances
• Work closely with global stakeholders and prestigious clients
• Gain exposure to both commercial operations and customer relationship management
• Opportunity to grow within a leading company in the fragrance industry
• Contribute to shaping sensory experiences that inspire and delight
• Thrive in a culture that values innovation, collaboration, and excellence
  
  

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more