Mercier Consultancy MD is excited to announce opportunities for Icelandic Speaking professionals to join our team in beautiful Bulgaria, complete with a fully paid relocation package! In this role, you will be an integral part of our team, providing...
Mercier Consultancy MD is excited to announce opportunities for Icelandic Speaking professionals to join our team in beautiful Bulgaria, complete with a fully paid relocation package! In this role, you will be an integral part of our team, providing outstanding support and services to our Icelandic-speaking clients. This position offers an exceptional chance to advance your career while experiencing the rich culture and stunning landscapes of Bulgaria.
Key Responsibilities
Key Responsibilities
- Communicate effectively with Icelandic-speaking clients, addressing inquiries and providing top-notch assistance through various channels such as phone, email, and chat
- Assist clients with product information, account management, and troubleshooting, ensuring a seamless customer experience
- Document client interactions in our CRM system, maintaining accurate records for follow-up and reporting purposes
- Collaborate with internal teams to enhance service offerings based on client feedback and market insights
- Stay updated on product knowledge, industry trends, and best practices to offer informed and professional support to clients
- Participate in team meetings and contribute to discussions aimed at improving overall customer satisfaction
- Fluency in Icelandic (both written and spoken) is essential; proficiency in English is also required
- Prior experience in customer service, support or a related field is preferred
- Excellent communication and interpersonal skills, with the ability to engage professionally with clients
- Problem-solving mindset and a strong commitment to delivering high-quality customer service
- Familiarity with CRM systems and basic computer applications
- A positive attitude and willingness to adapt to a new cultural environment
- A keen interest in relocating to Bulgaria and embracing a new lifestyle
- Competitive Salary
- Monthly Performance Bonus
- Monthly Accommodation Allowance
- Fully Paid Relocation Package
- Fully Paid Training
- Private Gym
- And Much More...
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