Perfil buscado (Hombre/Mujer)

Key Responsibilities

• Lead the global Agentforce workstream, ensuring seamless AI integration across the full Lead-to-Cash Salesforce landscape.
• Partner with business and IT stakeholders to identify, design, and validate use cases for AI-powered solutions within Salesforce.
• Launch and manage AI pilot initiatives to test business impact, scalability, and user adoption-focusing on features that can be expanded to other regions or business units.
• Ensure scalability and compliance of all solutions, balancing innovation with process governance and operational reliability.
• Collaborate closely with other Salesforce stream leads, including Marketing, Sales, After Sales and Revenue Operations, to embed Agentforce features into cross-functional solutions.
• Build business cases for proposed AI implementations, highlighting ROI, efficiency gains, and strategic impact.
• Stay ahead of AI and CRM trends, continuously evaluating how new Agentforce capabilities can support global business objectives.
• Serve as a thought leader and advocate for the adoption of AI across CRM processes, driving change in partnership with global and regional teams.
• Report to the Global Salesforce CoE to ensure all initiatives align with Salesforce best practices, enterprise architecture, and governance standards.

• Great opportunity for those passionate about AI its future with Salesforce
• You will work in a renowned international company belonging to the IBEX35

WHAT WE SEEK

• Experience in Salesforce implementation, optimization, or architecture, with a strong understanding of core CRM processes (Lead, Opportunity, Quote, Order, etc.).
• Proven experience leading or participating in Salesforce Agentforce AI initiatives, ideally in a global or multi-region environment.
• Strong understanding of AI/ML capabilities within the Salesforce ecosystem, including emerging Agentforce features and tools.
• Demonstrated ability to develop business cases, manage pilot projects, and scale solutions regionally or globally.
• Excellent stakeholder management and communication skills; ability to translate technical AI concepts into business language.
• Salesforce certifications such as Administrator, Platform App Builder, or AI-focused credentials are a plus.
• Analytical mindset with a focus on measurable outcomes, process optimization, and solution scalability.
• Fluent in English; additional languages are a plus.

An international company belonging to the IBEX35 that relies on cutting-edge technology in SAP S4HANA ERP and Salesforce CRM.

An attractive career path and the opportunity to lead the Agentforce workflow within the global Salesforce implementation project, ensuring AI-driven innovations are fully integrated into core CRM workflows.