About the job

Are you interested to pursue a career in financial services? Do you enjoy technology and want to be part of an international technology equipment finance team? Are you ready to join a fast growing company with a strong mission to drive sustainability and innovation?

At CHG-MERIDIAN, we are pioneers in financial solutions and equipment management across the IT, Industrial, and Healthcare sectors. Our leasing solutions empower businesses with advanced technology while promoting sustainability throughout. 🌱🌍

Role purpose

The Team Leader - Operations manages and develops the International Business Operations team located in Barcelona, acting as the first point of contact for the team, the main decision-maker and escalation point for operational activities. The role focuses on delivering operational efficiency, maintaining customer satisfaction, and ensuring strong performance across the leasing life-cycle, including lease administration, invoicing, end-of-lease processes, and customer service management. The Team Leader Operations drives process improvements, standardization, and automation to build a scalable operations function while maintaining accurate performance reporting and fostering collaboration with regional teams and stakeholders.

Key responsibilities

• Disciplinary leadership and development of the International Business Operations Team in Barcelona
• Lead, coach, and develop team members through regular reviews and definition of training needs
• Oversee Operations team performance, ensuring SLA and KPI targets are met
• Manage workload allocation and oversee periodic operational reporting/ performance trends
• Act as escalation point for internal/external stakeholders
• Collaborate globally to standardize processes, improve efficiency and represent Operations International Business needs in internal projects/customer projects
• Quality assurance and continuous improvement of team internal workflows and processes considering automation opportunities

Required skills

• Proven leadership experience in operations (leasing or IT asset management background and leadership of international teams is advantageous)
• Strong knowledge of operations and international customer service processes / International Business
• Advanced Excel and reporting skills; CRM/ticketing system experience
• Strong empathy, intercultural leadership skills, enthusiasm and emotional intelligence
• Excellent stakeholder management, assertiveness, and communication skills
• Proactive, solution-oriented, and able to prioritize effectively
• High resilience and ability to cope with pressure
• Fluent business proficiency in Spanish and English

What we offer

💸 Competitive salary structure and other benefits

🧠 Extensive onboarding phase and individually planned introduction training

🤝🏻 Employee referral reward

💼 Hybrid working model

⏱️ Flexible working hours

🏖️ 26 vacation days and 2 weeks of Workation per year

💃🏽 Joint events: different holiday parties, after works, etc.

🌐 International environment in a stable, continuously growing, and successful company

🏃🏼 Health and well-being initiatives

🔝 An adventure within a fast-growing company where you can develop yourself and have fun!

Our commitment to diversity, equity, and inclusion

CHG-MERIDIAN embraces individuals from all backgrounds and perspectives to create a welcoming and collaborative workplace from the recruitment process. We are committed to equal opportunity and diversity while promoting a work environment that is free from discrimination and harassment. All individuals are treated with fairness, respect, equality, and dignity.