🆕 We are looking for an Operations Technician in our Madrid office!

📌Your main missions will be:

• Be the point of contact for operational inquiries from partners, internal clients, and other stakeholders.
• Maintain a global vision of partners’ operational priorities and propose improvements; oversee the consolidation of KPIs and dashboards.
• Act as technical reference, ensuring proper documentation and operational processes.
• Resolve operational challenges and guarantee alignment with the business partner.
• Manage sensitive situations and direct escalations with partners and internal entities.
• Lead change management requested by partners or KAM, communicating and adapting processes.
• Contribute to the development of new operational processes and support contract implementation (training, execution, and monitoring).
• Collaborate with Account Managers to ensure alignment between partner needs and operational capabilities.
• Maintain continuous oversight of activity, KPIs, and critical topics (goodwill gestures, major losses, significant events).
• Prepare and present materials for operational committees.

✔️ Your profile

• Bachelor’s degree in IT, Business School, or Engineering.
• Initial experience with a solid understanding of claims management.
• Ability to engage in hands-on tasks while maintaining a strategic perspective.
• Experience working in international and matrix-based environments.
• High level of English proficiency (spoken and written).
• Knowledge of the insurance or travel assistance sector (desirable but not mandatory).

🏆 What we provide

• Immediate incorporation into an international working environment.
• Full time, split shift (Monday - Thursday) and intensive shift (Friday). Flexibility in start time.
• Permanent contract.
• Hybrid work model (initially there will be a 100% on-site period for training and adaptation to the position).
• Competitive salary + Meal Vouchers.
• Well communicated workplace: Plaza Castilla metro station.
• Discount Club for you and your family members.

Europ Assistance es una empresa consolidada, parte del Grupo Generali, dedicada a cuidar de las personas desde 1963. Ofrecemos asistencia en más de 200 países a través de una amplia red de empresas proveedoras y centros de asistencia.

Nuestra misión es acompañar a personas y empresas del estrés a la tranquilidad, en cualquier momento y lugar. La visión de nuestros/as 12.000 empleados/as es ser la empresa de cuidados más fiable del mundo.

En España operamos desde 1977, siendo pioneros en asistencia en viaje. Hoy, ofrecemos soluciones en una amplia gama de servicios: seguros de viaje y asistencia médica, asistencia en carretera y movilidad, hogar y estilo de vida, salud, cuidado de personas mayores y servicios personalizados.

Como empresa y compañía empleadora responsable, aplicamos el principio de igualdad de oportunidades en todos nuestros procesos de selección, valorando únicamente las competencias personales y profesionales. Fomentamos la diversidad, el desarrollo profesional, el bienestar personal y un entorno de trabajo inclusivo y accesible.

You live, we CARE.