Based in Spain (Madrid)
30 hours

Who we are

You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. We put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

The role
Lush Cosmetics is looking for a customer centric and detail-oriented beginner for its Iberian market to support the overall digital strategy to actively take part in the development of our digital e-commerce services. The role needs a talent for communication and problem solving combined with stellar organisational skills. You will be guided by the Digital Manager for Spain & Portugal and with your flexible mindset you will react quickly to the company needs and market trends and customer requests.

You will support our global digital estate to increase the discoverability of our products, grow the conversion rate and increase digital sales. The Digital Support will report to the Digital Manager for Spain & Portugal and Digital Team Leads.

Responsibilities:
Optimise the consumer journey (both web and app) for internal search, in terms of product data and product discoverability to facilitate conversion
Monitor onsite search behaviour, external sales trends to inform onsite search optimisations and drive digital sales on both web and apps
Implement, optimise and maintain the merchandising of product on the global platform (web and apps), via the creation of collections and tags to improve product discoverability for customers
Consider local customer experiences and how they ought to be reflected on the global digital estate
look for ways within the system and in line with our brand values to positively impact conversion
Facilitate smooth running of digital estate launches, both product and features and maintain the product launch tracker updated
Update skinny banner messaging as necessary
Work with the local teams to gather banner, collection, onsite search, and other copy translations to be input onsite and fix any system issues they report
Provide SEO on-page improvements as suggested by search lead and team for Portugal

Skills and experience:
At least 1 up to 3 years experience in digital project management and e-commerce
Degree in Digital Marketing or related studies or internships
Computer literate and understanding of basic web technologies
Excellent communication skills
Excellent Spanish & English language skills
Good Portuguese language skills desirable
Team Player
A flexible, proactive and organised attitude

What’s it like working for Lush
People are at the heart of our business. We want you to enjoy and challenge yourself, build a career, and teach us what we don’t know, so we’ve created a culture where your job description is a starting point, not an end goal. Our working style is flexible, fluid, supportive, and authentic - if you’ve got the drive to push yourself and try different things, you will have our support.

Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

Lush is firmly committed to equal opportunities and the principle of non-discrimination and this is reflected in the Gender Equality Plan signed and developed by the company for the effective equality of women and men. We believe in diverse and inclusive teams. Lush aims to promote and ensure a place for all people.

We see you, we celebrate you, we want you!