GENERAL OBJECTIVE
The LMS Technical Referent is responsible for the effective administration, maintenance, and optimization of the Totara LMS platform and the monitoring of its supporting infrastructure. Acting as technical point of contact, this role ensures the system’s stability, security, and compliance while aligning platform capabilities with organizational needs and MSF standards. The LMS Technical Referent manages system configurations and user roles/access, oversees integrations with third-party tools, and supports troubleshooting and incident resolution. Additionally, the role proactively monitors technological advancements to ensure the LMS evolves to meet the changing demands of users and stakeholders while ensuring alignment with MSF digital transformation strategies.

KEY RESPONSIBILITIES
• Perform daily administration of the Totara LMS platform, including configuration, maintenance, and monitoring ensuring alignment with MSF’s IT governance frameworks.
• Actively analyze and advise on identified functional and technical needs, in close collaboration with the Tembo Digital Learning team, other Tembo team members and stakeholders.
• Implement and configure new Totara LMS features in alignment with internal and external evolving needs.
Security and Compliance
• Ensure security protocols and best practices are in place to protect platform data and user privacy, in line with MSF Information Security and Data Protection Policies.
• Ensure compliance with relevant regulations (e.g., GDPR, data protection policies).
Infrastructure and Third-party systems
• Monitor, respond, escalate security incidents or vulnerabilities, ensuring they are handled according to MSF security incident management processes.
• Coordinate with the external supplier and the Projects & IT MSF OCBA on the Tembo infrastructure management, including production, staging and sandbox environments.
• Manage and maintain integrations between Totara and other systems (e.g., SSO, future potential integration with Microsoft products, etc), ensuring interoperability and security compliance.
Roles and Permissions
• Manage both existing and new archetypes, user roles, permissions, access controls, etc.
Innovation and Evolution
• Proactively monitor Totara LMS platform and Totara Mobile App product evolution, assessing their applicability and value to MSF operational contexts.

Education and experience
• University Degree, preferably related to engineering disciplines (Computer Sciences, Telecommunications, Industrial Engineering), or Computer Technician, or similar.
• Minimum 3 years full stack experience working with Learning Management Systems (LMS), preferably Totara.
• Experience in software lifecycle: implementation, QA, upgrades, etc.
• Experience in system monitoring, configuration, and performance optimization.
• Understanding of infrastructure management across production, staging, and sandbox environments.
• Knowledge of security best practices, including access control and incident response.
• Experience ensuring compliance with data protection standards and managing data retention/deletion. Familiarity with data privacy principles and regulations (eg. GDPR) is a plus.
• Basic scripting or programming skills (e.g., PHP, HTML/CSS, SQL) are a plus.
• Languages: Full proficiency in English required; other languages valuable (French, Spanish, Arabic are a plus).

CONDITIONS
• Position based in any MSF-OCBA Hub: Bogotá, Dakar, Nairobi, Barcelona or Madrid. Final location will be subject to the employability of the preselected candidate (e.g., residency, work permit, etc.). For the rest of Spain Delegations as Bilbao, Sevilla and Valencia: Final location will be also subject to the availability of space at the time of the final selection.
• Annual gross salary: HQ-3B level + secondary benefits based on MSF OCBA Reward Policy. Subjected to local conditions.
• Starting date: October 2025.