Job Summary Provide support to the reception and bellboy team in assisting guests, ensuring a smooth arrival and departure experience while gaining practical experience in the area of hospitality and customer service. Essential Functions Support the...
Job Summary
Provide support to the reception and bellboy team in assisting guests, ensuring a smooth arrival and departure experience while gaining practical experience in the area of hospitality and customer service.
Essential Functions
Provide support to the reception and bellboy team in assisting guests, ensuring a smooth arrival and departure experience while gaining practical experience in the area of hospitality and customer service.
Essential Functions
- Support the Guest Services team in maintaining and improving the quality of the guest experience.
- Assist in developing and maintaining a first-class Guest Services environment by working alongside experienced staff.
- Learn and become familiar with all hotel services, features, and local attractions to provide accurate information to guests.
- Support in resolving guest inquiries or minor complaints under supervision, ensuring guest satisfaction.
- Assist in maintaining the cleanliness and organization of assigned work areas.
- Learn the correct maintenance and use of hotel equipment, using only authorized tools and resources.
- Follow departmental policies and procedures in accordance with hotel standards.
- Support in ensuring the lobby area remains attended and welcoming at all times.
- Help protect guests’ belongings and hotel property by following security guidelines.
- Assist in keeping accurate records of guest room keys issued to bell staff.
- Participate in on-the-job learning and training sessions to understand hotel operations and service standards.
- Respond to guest requests accurately, promptly, and courteously.
- Observe and anticipate guests’ needs, responding proactively under supervision.
- Help record relevant information in the daily logbook.
- Assist in transporting guest luggage upon arrival, during room changes, and at departure.
- Learn to correctly label, store, and retrieve luggage from the storage area.
- Observe and assist in explaining hotel fire and safety procedures to guests.
- Accompany guests to their rooms, demonstrating how to use their key cards and explaining available services such as laundry.
- Remain attentive and professional at the assigned station, maintaining proper posture and presentation.
- Support and asisst the Front office team.
- Foster positive working relationships with other departments.
- Maintain and improve the quality of all public areas.
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