Company Description

Via Sants Hotel Barcelona, Tapestry Collection by Hilton, is a charming hotel located in Barcelona. With 50 rooms, 2 meeting rooms, and a Patio, our hotel offers guests a genuine and local experience inspired by the enchantment of trains and industrial designs of the early 20th century.

Role Description

This is a full-time on-site role for a Food and Beverage Supervisor. The Food and Beverage Supervisor will be responsible for overseeing the day-to-day operations of the hotel's food and beverage department. This includes ensuring service standards are met, managing food service operations, delivering excellent customer service, and maintaining effective communication.

Qualifications

• Supervisory Skills and Service Standards
• Experience in Food Service and Customer Service
• Excellent communication skills
• Attention to detail and ability to multitask
• Ability to work in a fast-paced environment
• Strong organizational and problem-solving skills
• Knowledge of food safety regulations and procedures
• Previous experience in the hospitality industry is preferred
• Fluency in English and Spanish is a mandatory
• Valid work permit in Spain and NIE is mandatory

Role Responsibility

·   Oversee the service of all food & beverages within the hotel in absence of the F&B Manager

·   Apply attention to detail to the way in which food and drinks are presented ensuring the customer receives a quality product every time

·  Be passionate about food, beverage and customer service, seeking to ensure that the highest standards are met at all times

·    Complete minor food preparation tasks as necessary to assist with food service

·    Be in attendance at core meal times ensuring that all customers receive the best possible service as well as providing an initial point of contact should there be any questions or complaints

·    Liaise with chef on duty to ensure seamless food service and ensure good communication with head chef to provide feedback on food service

·     Organizing and delivering events and functions to the required standards

·     Liaise with the events coordinator regarding organization of functions and events

·   Involve and manage food and beverage promotions ensuring costings are accurate with achieving correct GP

·     Identifying and maximize up selling opportunities for profitable sales growth

·        A proactive attitude to continuous improvement is visible with regular meetings to review service delivery including service styles and menu offers as well as positive customer feedback, ensuring that the whole team is engaged in this process

·    Report and liaise regularly with management team regarding departmental performance and ensure they are informed of any relevant information or issues

·       Knowledge of health & safety and food safety in a catering environment

·    Maintain levels of quality, cleanliness, food safety and hygiene in line with company SEMS, Safeguard and local authority regulations i.e. EHO, HSE

·    Ensure security is maintained and events are staffed appropriately and in accordance with licensing laws and Licensing Procedures.

·        Ensure the correct storage and disposal of foods in line with company policies and procedures

·     Ensuring that all equipment used is in safe working order, checked regularly and any faults reported to management, ensure equipment is not used until safe

·        Maximise company profits through rigorous analysis and control of both wastage and portioning as well as sales data

·       Ensure all company documents are completed with integrity and that due diligence is practiced at all times

·       Take responsibility for stock control, including ordering, acceptance, maintenance of stock levels and stock rotation, and report &return of any sub-standard items

·        Completion of a monthly equipment and stock take of all goods under responsibility

·        Carry out training as required ensuring that your team have the skills needed to excel

·    Positive team culture and high levels of productivity and employee engagement are demonstrated

·        Maintain high standards of appearance and personal effectiveness across the department

·       Ensure all staff adhere to the uniform and personal hygiene policy as detailed within Company Induction pack.

·        Attend weekly team meetings to maintain levels of communication across the team

·        Able to work on own initiative within a team environment.

·        A positive working relationship with the client is evident

·        Undertake any other reasonable task as directed by the Management