About the Company

The Key Account Manager is responsible for managing, retaining, and growing assigned key customer accounts within a defined market or region. This role serves as the primary commercial interface between the customer and the organization, ensuring customer requirements are clearly understood and met through coordinated internal execution. The position drives revenue growth from existing accounts by identifying value-added opportunities, strengthening long-term partnerships, and aligning packaging solutions with customer, operational, and sustainability objectives.

About the Role

The Key Account Manager is responsible for managing, retaining, and growing assigned key customer accounts within a defined market or region.

Responsibilities

• Own and manage relationships with designated key accounts, acting as the primary point of contact for all commercial matters.
• Develop account strategies and plans to drive revenue growth, margin improvement, and long-term customer retention.
• Identify and pursue upselling, cross-selling, and value-added solution opportunities aligned with customer needs and market trends.
• Coordinate cross-functional teams (Sales, Quality, R&D/PLM, Customer Service, and Supply Chain) to ensure consistent execution and issue resolution.
• Lead the resolution of customer complaints, quality issues, and service challenges, balancing customer expectations with internal capabilities.
• Support customer sustainability objectives by promoting responsible packaging solutions and innovations.
• Monitor account performance, service levels, and customer satisfaction metrics; take corrective actions as required.
• Ensure compliance with pricing guidelines, commercial policies, quality standards, and safety requirements.
• Contribute market, customer, and competitive insights to support strategic planning and continuous improvement initiatives.

Qualifications

• Bachelor’s degree in Business, Sales, Marketing, or a related field.
• Experience in account management, sales, or customer-facing roles, preferably in manufacturing or packaging.

Required Skills

• Knowledge of packaging products, materials, and applications.
• Familiarity with account management tools, CRM systems, and commercial processes.
• Understanding of packaging industry trends, customer compliance requirements, and sustainability principles.
• Strong relationship management, communication, and negotiation skills.
• Ability to influence and collaborate effectively within a matrixed organization.
• Basic understanding of Lean, Continuous Improvement, or structured problem-solving methodologies.

Preferred Skills

• Resolves customer complaints, quality concerns, and service issues using established guidelines and collaborative problem-solving.
• Adapts existing solutions to meet customer-specific requirements while maintaining internal standards.
• Makes operational decisions within assigned accounts; escalates pricing, contractual, or strategic matters for approval.
• Balances cost, quality, safety, service, and sustainability considerations in customer solutions.

Pay range and compensation package

This position is eligible for a competitive base salary aligned with market benchmarks and internal equity. Participation in an annual incentive or bonus plan based on individual and business performance. Eligible for standard company benefits, which may include health and welfare programs, retirement savings plans, paid time off, and other benefits consistent with company policy. Compensation and benefits are subject to applicable company plans, policies, and regional requirements.

Equal Opportunity Statement

This role is essential to sustaining long-term customer relationships and driving profitable growth in a competitive packaging market. Success depends on strong collaboration, commercial judgment, and the ability to align customer needs with operational and sustainability priorities.