Fashion is the brand’s original DNA, each collection expresses through an unique and bold style the beloved values of Gabrielle Chanel: liberty, feminity and creativity. The Maison CHANEL values radical creativity and an incredible handcraftsmanship...
Fashion is the brand’s original DNA, each collection expresses through an unique and bold style the beloved values of Gabrielle Chanel: liberty, feminity and creativity. The Maison CHANEL values radical creativity and an incredible handcraftsmanship to deliver an unique silhouette and allow their clients to experience an ongoing dream. The learning manager supports excellence in customer’s experience and fashion expertise, in line with Retail Other Europe's strategic priorities and projects. The Learning manager is attached to the Boutique Manager and is part of the managing team of the boutique, he defines the boutique’s learning strategy with the Boutique Manager and the Other Europe Learning team. Combining organization and animation skills with a strong ability to federate, the Learning Manager ensure the support of the teams through a presence on the boutique’s ground to support and train the teams.

He coordinates the creation, expansion and follows the learning plan of his boutique.

Your main tasks will follow:

Collaborating with the Other Europe Learning team:

He coordinates and shares the information and the educational/teaching tools in boutique

He participates in the animation from the Learning sessions to the collections and participates in the newcomers’ onboarding to ensure the fluidity of the messages.

He knows how to adjust the learning contents to the boutique’s needs on the demand of the managers, the teams or his analysis and remarks while being on the ground.

He gathers and sends the boutique’s feedbacks and reports to the Other Europe Learning team.

Collaborating with the boutique’s management:

He builds the learning plan of the teams with the Human Resources Manager and Learning Team.

He suggests and organizes a schedule of learning sessions in the boutique regarding the newest products and the boutique’s needs and planning.

He participates in the deployment of boutique customer’s experience action plans and works closely with the Marketing Team.

He ensures the successful deployment of strategic projects (IN CHANEL, CHANEL et MOI, etc.).

Hosting the learning sessions:

He hosts learning sessions in the boutique or in Paris according to the learning plans.

He invites boutique’s specialists (products experts, customers services, training ambassadors) to complete and co-host the sessions.

Driving and following the teams:

He manages the onboarding of newcomers

He supports the teams on the ground and organizes one-to-one coachings.

He supports the implementation and monitoring of action plans

He validates the Fashion Advisor’s knowledge acquired after a learning session based on his observations made while being on the boutique’s ground

He makes qualitative and quantitative reports oftenly and choose KPI’s to evaluate the actions efficiency.

He coordinates the Learning ambassadors of his boutique.

Participating in Other Europe committees.

He is part of the managing committee of the boutique.

He is part of the Other Europe Learning Committee, and the Train the Trainers on the new learning contents.

He takes part in major projects to develop team skills: first customer’s experience, art of customer relations, expertise style, new entrants, etc.

¡No te pierdas nada!

Únete a la comunidad de wijobs y recibe por email las mejores ofertas de empleo


Nunca compartiremos tu email con nadie y no te vamos a enviar spam

Suscríbete Ahora

Últimas ofertas de empleo de Informática e IT en Barcelona

NA

Malgrat de Mar, ES

¿Has estudiado químico/a y te interesa una vacante con opciones de estabilidad? ¿ Te interesa una vacante relacionada con...

Serunion S.A.

Barcelona, ES

¡Únete a nuestro equipo como Supervisor/a de Centros Socio Sanitarios y sé parte del éxito de Serunion en el sector de la...

Amavir

Vilanova del Camí, ES

¡Queremos conocerte! Apostamos por el talento , la calidad humana , la vocación de servicio y la orientación al residente...

CaixaBank Payments & Consumer

Barcelona, ES

Misión área El área de la Demanda de Proyectos IT es el enlace entre las diferentes áreas peticionarias de la compañía e...

Nuclio Talent

Barcelona, ES

Our client, a reknowed fintech, is growing and we are looking for a new IT Project Manager who will manage projects from...

Leitat Technological Center

Terrassa, ES

¿Te interesa formar parte de un centro tecnológico de excelencia donde podrás contribuir y añadir valor tecnológico a...

Deloitte

¿Te imaginas participando en la transformación de las principales organizaciones nacionales e internacionales? En...

EXHIBITION STAND DESIGN DECOR, S.L.

Sant Boi de Llobregat, ES

Empresa lider en fabricación de Stands de diseño para ferias nacionales e internacionales, busca Project Manager de...

Project Manager

17 jul.

ABB

Sant Quirze del Vallès, ES

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the...

IKEA

Hospitalet de Llobregat, L', ES

POR QUÉ NOS VAS A ENCANTAR En IKEA consideramos que todas las personas tienen un talento que ofrecer. Buscamos personas...