At ING we are looking for Process Management Specialist

Your role and work environment:

We are looking for a talented and enthusiastic Process Management Specialist to join our Ready to Pay Team of Products & Payments Tribes

This team is responsible for designing, managing, and continually improving a payment experience that is secure, efficient, and unwaveringly customer‑centric.

Your key responsibilities:

You are passionate about delivering seamless, secure, and efficient payment processes for our clients. You bring a strong understanding of payment systems, regulatory frameworks, and process optimization within the Payments domain.

As a Process Management Specialist, your mission is built on two pillars:

• Ensure operational excellence in payment-related processes, collaborating with technical and business teams to define and implement functional requirements.
• Drive continuous improvement, identifying pain points and proposing solutions based on KPIs, customer feedback, and regulatory needs.

Your contribution directly impacts on customer satisfaction, regulatory compliance, and the efficiency of our payment ecosystem.

You are a proactive team player, committed to improving processes and staying ahead of industry trends and technological developments.

What are we looking for?

• Participate in transformation projects related to card usage and payment solutions, collaborating with cross-functional teams.
• Monitor and analyze payment processes, proposing improvements based on performance indicators and customer insights.
• Ensure compliance with local and international payment regulations (e.g., PSD2, ISO 20022).
• Support the resolution of complex incidents related to payment processing.
• Stay up to date with industry trends, emerging technologies, and regulatory changes.
• Contribute to Agile initiatives and promote a culture of continuous improvement.

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you!

Be flexible my friend.

Our model is all about flexibility and accountability. Keeping both our customers and our colleagues’ needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.

Restaurant card.

So that thinking about what to have for lunch doesn’t take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!

Health insurance.

For you and all your family (spouse/partner and children).

Life insurance.

We help you protect what matters most to you.

Flexible remuneration.

In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…

Free company shuttle.

It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.

Banking benefits.

Special loans with more beneficial conditions.

Special mortgage conditions after 6 months working at the bank.

And you can benefit from our pension plan after 1 month with us!

More vitality and more belonging

360º care of the employee (physical, mental, social connection & purpose).

Physiotherapy service on site.

Clinics with professional, world-class athletes.

Gympass service.

Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.

International Remote work program.

Get to know Us

We are a team of more than 1800 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.

A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.

And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.

We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.

And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.

Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!