Are you passionate about delivering exceptional customer service? Do you enjoy helping people, solving problems, and working in a fast-paced international environment?

If you're looking for a role where every day is different, with excellent training, career development opportunities, and the flexibility of hybrid working, we'd love to hear from you!

As a Dutch-speaking Customer Service Agent, you'll become part of one of our international customer support teams, helping customers through a variety of enquiries via phone, email and other communication channels. You'll work with well-known international brands, delivering outstanding service while ensuring every customer receives the support they need

Tasks

What you'll be doing

• Deliver outstanding customer service while creating a positive customer experience.


• Handle customer enquiries via phone, email and other communication channels.


• Assist customers with account-related questions, requests and issue resolution.


• Provide accurate information and guide customers through the appropriate processes.


• Complete administrative tasks accurately and maintain detailed customer records.


• Work closely with colleagues and other departments to ensure the best possible customer experience.


• Follow internal procedures, quality standards and data security guidelines where applicable.

Requirements

What we're looking for

• Native-level Dutch (spoken and written).


• Good command of English.


• A professional working and thinking level.


• Customer service experience is an advantage, but not essential—we provide full paid training.


• Excellent communication and interpersonal skills.


• A customer-focused mindset with strong problem-solving abilities.


• Good computer skills and confidence using multiple systems.


• Ability to multitask while maintaining a high level of accuracy.


• Flexibility to work shifts, including evenings, weekends and public holidays where required.


• A positive attitude and the ability to work both independently and as part of a team.

Benefits

What we offer

• Competitive gross monthly salary of €1,559.25 - €1,600 (based on a 39-hour contract).


• Monthly performance bonus of up to €200 gross.


• Permanent contract after a 1-month probation period.


• 1.9 paid holiday days accrued per month.


• Hybrid working model.


• Paid training and ongoing coaching.


• Excellent internal career opportunities.


• A multicultural, supportive and friendly working environment.


• Fresh fruit and unlimited coffee on office days.


• Tax-free benefits (restaurant, transport and childcare options).


• Comprehensive mental health and wellbeing support.


• Free online Spanish lessons outside working hours.


• Fun team events and unforgettable company parties.

If you're ready to start an exciting career with a company that genuinely values its people, we'd love to hear from you.

Apply today and become part of our growing international team in Barcelona