Software Engineer Specialist in CMDB/ITOM (Servicenow) - SDS

Country: Spain

Hello! Welcome to the place responsible for developing the technology that improves the lives of 160 million customers around the world!

This job offer is an opportunity not only to join a great company but also to collaborate in projects that have a real impact on society.

We are looking for a Software Engineer Specialist in CMDB/ITOM (Servicenow) for our Boadilla del Monte offices with at least 5 years of experience in ITOM/CMDB (Servicenow).

Let´s get to know each other!

We are undergoing one of the biggest transformations in our history and technology is at the heart of our strategy. Join our team to play a part in one of the most important technological projects for the financial sector in the world.

One of our guiding principles is continuous innovation, working with Agile and DevSecOps methodologies and adopting all the leading market technology to work with the best tech stack.

We recently received Top Employer certification in Spain, Europe and globally for the sixth consecutive year and we are one of the World´s 25 Best Workplaces. We are very proud to be an equal opportunities organisation and we are building a dynamic and proactive team. All we ask from you is that you bring a positive attitude and share our values and a commitment to development of cutting-edge technology, no matter where you come from or where you end up.

Your role

We are looking for a Software Engineer Specialist based in our CMDB/ITOM team, a key team in our technology ecosystem.

This area is responsible for helping people improve the way they work and achieve business objectives effectively, providing support for learning and discovery, seeking synergies and creating a safe environment based on collaboration, trust and agility.

Your main tasks will be:
- Advanced ServiceNow ITOM configuration: Service Mapping, Discovery, Cloud Management and System Administration: List/Form/Navigation; Pane Updates; Catalog Items; Workflow; Configuration Reviews; instance Patch Management; Creating Tables and Fields.
- Highly analytical and detail oriented, with the ability to dig into data to identify key trends, results and critical outcomes for API.
- Knack for gleaning customer insights from quantitative and qualitative data
- Team oriented and ability to work in an agile manner

What you´ll bring

You´re sure to fit in if you like technology and are constantly learning about new developments, as well as having an interest in better understanding the risks faced by the Bank. In addition to developing your technical skills, you should also be interested in improving your soft skills

If you think you´ve got what it takes, these are the key skills we´ll be looking for in your CV:
- Computer engineering or related training.
- Experience in implementing the Scrum framework.
- IT Service Management and IT Operation Management knowledge and understanding.
- Solid experience working with ServiceNow platform, CMDB, Discovery, Service Mapping, Cloud Provisioning and Governance as well as ITSM applications in complex environments.
- Experience with database design schemas and data modeling.
- Advanced understanding in agile project management.
- Experience in customer-facing roles, to understand customer experience (highly desirable) including exposure to different countries / cultures and cross-functional teams.
- Ability to adapt to changing environments and be results-oriented
- Languages: Spanish and English

The following would also be great...

Certifications:
- ServiceNow Certified Implementation Specialist - Discovery
- ServiceNow Certified Implementation Specialist - Hardware Asset Management
- Scrum Master/SAFe/ITIL/Lean

Languages:
- Portuguese

What is the Be Tech! experience like?
- Hybrid working model (working remotely some days and meeting with the team in the office on other days).
- Flexible working hours.
- Possibility of travelling to collaborate with teams in other countries.
- Opportunities to develop your career in different overseas units and countries.
- Continuous training in innovative technical fields so you are always up to date and have the tools you need to do your job.
- Career plan to ensure your professional growth and that your efforts are duly rewarded.
- Highly competitive salary and bonuses.
- Financial benefits (special interest rates for loans, preferential banking terms, pension plan, life insurance, etc.)
- Social benefits (gym and medical centre on the premises, daily meal subsidy with a choice of seven restaurants, parking, shuttle service to the centre of Madrid, discounts and offers with different companies for Santander employees and much, much more that we will tell you all about when you arrive!)

What now?

If you like what you´ve read so far, you´ll like it even more once you´re on board... So why not join us?