Title: Sales Officer

Reports to: Commercial Head Iberia

Location: Barcelona, Spain

Company Description

Segway-Ninebot is a global pioneer in high-tech electric mobility, dedicated to revolutionizing how people move. Our mission is to simplify the movement of people and goods, making life more convenient and captivating. Beyond leading innovation in micro-mobility, we are deeply engaged in service robotics and intelligent short-term transportation. With the headquarters stationed in Beijing, China, we focus on research, development, design, and distribution of cutting-edge short-distance transportation solutions. Segway-Ninebot Europe operates with branches in The Netherlands, Spain, France, and Germany.

General Description

This key sales office position provides the crucial day-to-day support towards the external dealer network, field sales team and Commercial Head Iberia in all aspects related to the sales administration required in reaching the company’s commercial objectives.

Key Responsibilities

• Order management, from order intake to internal follow-up when deemed necessary regarding invoicing and fulfillment with other departments, ensuring that all orders are processed in a complete, timely and accurate basis.
• Ensure pricing accuracy in all transactions; working with the Finance Department to resolving all pricing discrepancies.
• Day-to-day interface directly towards dealers in Spain and Portugal to ensure flawless execution and tracking of their orders
• Ensure all customer complaints and issues reach a successful and appropriate conclusion, escalating matters where necessary.
• Answers sales queries including phone and email communications across all departments.
• Support the Sales Representative(s) with administrative tasks.
• Obtaining the details for new dealers, setting them up in the SAP system.
• Achieve sales operational objectives: Resolving problems; identifying trends; determine sales system improvements; assist to implement changes.
• Update and maintain Excel data analysis.
• Participates in internal sales meetings, and any other events as appropriate.
• Work closely with HQ Logistics team to follow the product deliveries to the distributors, and be responsible for the stock level in our distributor warehouse.

Qualifications and Skills

• A degree from a college/university in Business or related field required
• Certain sales (back office) experience preferred
• Strong Excel skills required
• Knowledge of ERP systems (SAP) is a big plus
• Basic understanding of financial controlling concepts is a plus
• Very strong attention to detail and accuracy
• Excellent written and verbal communication skills in English and Spanish
• Has the ability to be logical and pro-active
• Must have strong interpersonal skills and an ability to work in a team environment
• This position will require individuals who possess very good organization, planning and coordination skills
• Strong problem solving and analytical skills
• Can demonstrate the ability to go the extra mile, to exceed expectations in building and sustaining customer relationships
• Able to work independently and exercise good judgment
• Understand the micro mobility/automotive market is a plus