Vacancy Title: Customer Service Representative

Vacancy Location: Barcelona

Engagement Type: Permanent, Full Time

Your Company

Survitec is a global leader in Survival Technology, trusted to protect lives for over 168 years. Operating in more than 2,000 ports across 96 countries, we are the world’s largest manufacturer and supplier of liferafts, Marine Evacuation Systems (MES) and offshore rental PPE. Our 2,000 global colleagues are driven by our purpose — “We Exist to Protect Lives” — designing and delivering innovative survival, fire and safety solutions that perform when lives depend on them.

Your New Role

Are you someone who loves building genuine relationships and delivering outstanding service? Do you take pride in creating a smooth, memorable customer experience from the very first interaction to long after the sale? If so, our Barcelona-based Customer Service team has an exciting opportunity for you to grow with us as we continue to expand.

At Survitec, customer service is about far more than answering calls or processing orders. It’s about becoming a trusted partner to our customers. Our team plays a central role in supporting customers before, during, and after their purchase, ensuring they feel confident, informed, and truly valued at every stage of their journey. This is a relationship-driven role where your knowledge, voice, and impact genuinely matter - not a traditional call-centre environment.

As a key member of our growing team, you’ll manage both inbound and outbound customer interactions. From responding to enquiries and preparing quotes to processing orders and resolving queries, you’ll be the person our customers rely on. You’ll also work closely with our Sales colleagues, using your understanding of our products and services to act as a vital link between teams and ensure a seamless customer experience.

This isn’t a standard customer service role. It’s an opportunity to make a visible, meaningful impact, build long-term client relationships, and grow your career within a global organisation that values collaboration, expertise, and service excellence.

What You Can Expect from the Role

Key Responsibilities And Accountabilities

• Respond to customer questions about our products and services
• Record and process quotes and orders, including custom and special orders
• Make calls (by telephone or other channel) to allocated customers to develop new and deepen existing relationships.
• Act as a first point of contact for resolving customer queries / complaints
• Schedule follow-up actions and enter relevant information into the CRM
• Provide exceptional service to customers to encourage continued use of Survitec’s products and services
  
  

You will have the opportunity to develop in your role and will be and feel proud of the work you do. Working at Survitec is fast paced, challenging and incredibly rewarding. This is not just another job; this is your career.

Essential Criteria

The Experience, Qualifications and Skills You Will Have

• Proven experience in a customer service–focused role
• Strong ability to build and maintain long-term customer relationships while delivering customer-centric solutions
• Native-level proficiency in Spanish
• Fluency in French
• Proficient in English
• Previous experience within the marine industry is an advantage
  
  

Why You Should Work for Us

• Additional day off to celebrate your birthday
• Company Anniversary Holiday Benefit
• Health Insurance (available after successful completion of the 3-month probation period)
• Training & Professional Development
• Employee Assistance Programme
• Workplace Reward & Recognition scheme
  
  

How to Apply

Please click Apply Now and submit your CV in English.

If you would like more information regarding this role before applying, please feel free to reach out to us via Linked In or via [email protected].

Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.

At Survitec, we want you to have the best possible interview experience with us and we are also committed to creating an inclusive environment. We are happy to make any necessary accommodations to ensure you can showcase your skills to the best of your ability, should you require any reasonable adjustments, please don't hesitate to let us know.