Responsibilities
- Monitor server health and system performance to ensure uptime and reliability for critical building systems.
- Assist with routine server maintenance, including patching, updates and backups, with a focus on minimising disruptions to critical operations.
- Support the administration of Windows servers and related applications under guidance from senior engineers.
- Perform general technical troubleshooting and give consultation to development teams.
- Ability to support incident discussion and resolution.
- Maintain accurate documentation of configurations, changes, and standard operating procedures.
- Participate in incident response and emergency procedures related to studio building management systems.
- Collaborate with the international IT team on system updates, testing, and deployments.
- Assist with user onboarding and offboarding, ensuring proper access and account setup.
- Provide technical support for users in all studio locations.
- Help manage IT inventory and asset tracking.
- Basic understanding of Windows Systems (Client and Server).
- Experience supporting user hardware and peripherals; familiarity with gaming or high-performance workstation environments is a plus.
- Strong troubleshooting and problem-solving skills.
- Working hours flexibility around infrastructure upgrades and migrations.
- Professional level of communication in English.
- Experience with Linux systems (desktop or server).
- Knowledge of scripting languages such as PowerShell, Bash, Python.
- Exposure to cloud infrastructure.
- Understanding of ITSM principles and ticketing tools.
- Interest in automation, monitoring, and continuous improvement of infrastructure processes.
- Familiarity with virtualisation technologies (VMware, Hyper-V).
- An international team of over 500 employees spread across 7 studios around the world, each of which have their own unique qualities, and maintain a small-studio feel.
- An open, collaborative environment where ideas are welcome and encouraged.
- A managerial team consisting of highly experienced game developers at the top of their fields.
- Sharing hobbies and passions with like-minded colleagues.
- Inclusive environment with many activities organized by the studios or the employees.
- Commitment to making the best game possible for the fans, including listening to community feedback.
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