COMPANY DESCRIPTION:

Thinking MU is a leading sustainable fashion brand based in Barcelona, committed to eco-friendly practices and innovation in clothing design. Our goal is to offer products that are not only aesthetically pleasing but also promote a positive impact on the environment and society.

YOUR TASKS:

As part of our Customer Service and Operations team, you will play a key role at the interface between Thinking MU and our clients. This position is ideal for someone interested in learning about the sustainable fashion business, improving communication skills, and gaining practical experience in a dynamic and growing business environment. You will engage with tools such as ERP, B2B platforms, logistic operators, Shopify, and our own intranet to share information and files with clients.

RESPONSIBILITIES:

• Assist in the management of orders, from confirmation and validation of orders on different platforms to delivery, ensuring an efficient and effective workflow.
• Respond to client inquiries, providing detailed information about products and services.
• Proactively solve problems and manage incidents to ensure customer satisfaction.
• Collaborate with various departments such as Product, Marketing, and Logistics to enhance the customer experience.
• Contribute to the preparation of periodic reports on sales performance and customer trends.

REQUIREMENTS:

• Immediate availability
• Advanced level of English. Other languages (French/German) are highly valuable
• Intermediate level in Microsoft Excel
• Strong verbal and written communication skills
• Detail-oriented with organizational skills, able to manage multiple tasks and set priorities effectively
• Problem-solving and critical thinking skills to address customer issues
• Ability to work independently and as part of a team

BENEFITS AND CONTRACTUAL TERMS

• 300€ net monthly contribution
• Coupon of 500€ in garments
• 30% and 20% discount code for family and friends respectively
• Holidays according to textile agreement (31 calendar days)
• Internship agreement for 20 hours per week in agreement with university/school
• 6 months duration period with possibilities to extend

APPLY BY SENDING YOUR CV TO [email protected]